UNFI · 2 days ago
Director of Technical Services
Providence, RI
Full-time
Hybrid
Director/Executive
10+ years expUNFI is a company focused on technical operations and service management. The Director of Technical Services is responsible for leading the technical operations services, ensuring effective end-user support and efficient deployment processes across the organization.
Food and BeverageHealth CareHospitalityOrganic Food
Responsibilities
Oversees service management operations and hardware deployment workstreams, ensuring timely resolution of incidents, request, and successful deployments all within established SLAs and KPIs
Create and implements repeatable processes, documentation and frameworks for service operations teams, that work in collaboration with external service partners, infrastructure and cross-functional stakeholders
Establish and enforce SLA and KPIs for existing and new vendors, conduct performance audits and partner with account leaders to maintain service quality
Develop, implement and maintain dashboards and reports to track service desk performance, deployment success rates, and vendor compliance and execution, including presenting to senior leadership
Provide leadership to simplify and automate where best practices and processes are present and ensure emerging technologies are considered to enhance efficiencies
Partner with other technology leaders to deploy service management operational excellence across the organization
Performs other duties as assigned
Qualification
Required
bachelor's degree in information technology, computer science, business administration or related field
10+ years of IT service management experience, infrastructure, or related roles
5+ years of leadership roles in managing IT Helpdesks/service management, including deployment team experience
Proven experience in vendor management and SLA development that includes managing contract and compliance
Strong background in ITIL (Infra Library) framework and service delivery best practice, included change management, incident management, and service delivery
Advanced leadership skills, including project management and leading across organizational lines that creates a culture of accountability and collaboration
Strong process improvement skills and aptitude for creating efficiencies
Expertise in ITSM tools (e.g ServiceNow, Remedy, etc)
Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translating them into operational requirements
Knowledge in Agile Methodology
Excellent verbal and written communication skills for stakeholder engagement
Good judgment is required for this position as there may be times when direct supervision may not be immediately available
Benefits
Paid Time Off
Sick Time
Paid holidays and parental leave
401K Program
Medical, dental, vision, life, and accidental death/dismemberment insurance
Short-term and long-term disability insurance program
Flexible Spending Account and/or Health Savings Account
Company
UNFI
UNFI is North America’s Premier Food Wholesaler.
10001+ employees
H1B Sponsorship
UNFI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (2)
2023 (4)
2022 (4)
Funding
Current Stage
Public CompanyTotal Funding
$507.1M2024-04-25Post Ipo Debt· $500M
2014-07-15Post Ipo Equity· $7.1M
1996-11-01IPO
Leadership Team
Sandy Douglas
Chief Executive Officer
Giorgio Matteo Tarditi
President and CFO
Recent News
Digital Commerce 360
2025-12-17
Company data provided by crunchbase