Stratacent · 2 days ago
WalkMe Implementation Specialist
NYC Metro Area
Contract
Hybrid
Senior Level, Lead/Staff
8+ years expStratacent is a Global IT consulting and Services firm, and they are seeking an experienced WalkMe Implementation Specialist to support critical needs within the Banking and Financial Services domain. The role focuses on evaluating business requests, scoping user needs, and designing and deploying WalkMe solutions to drive digital adoption and improve client experience.
Big DataDatabaseInformation Technology
Responsibilities
Integrate WalkMe with client-facing platforms and portals, including:
Online Banking
Mobile Banking
Digital Customer Onboarding
Account Servicing and Self-Service Portals
Evaluate incoming WalkMe enhancement and support requests from the banking business team
Scope, design, configure, and deploy WalkMe solutions, including:
Smart Walk-Thrus
SmartTips
Launchers
ShoutOuts
Onboarding and in-app guidance flows
Collaborate with internal stakeholders to align WalkMe solutions with business processes and user needs
Provide expert guidance on WalkMe best practices and scalable digital adoption strategies
Lead WalkMe implementation initiatives from planning through execution
Support training and enablement efforts to ensure successful adoption
Provide ongoing support, monitoring, and optimization of WalkMe use cases
Qualification
Required
Proven, hands-on experience with WalkMe configuration, implementation, and troubleshooting
Strong understanding of digital adoption strategies within banking or financial services environments
Experience supporting customer-facing and internal banking platforms
Ability to work independently and manage multiple concurrent tasks in a fast-paced environment
Excellent communication, facilitation, and stakeholder management skills
Strong understanding of user experience optimization in regulated environments
Preferred
Experience in retail banking, commercial banking, or financial services technology
Prior experience working as a Training Lead or in a similar training/project delivery role
Familiarity with enterprise platforms integrated with WalkMe (e.g., Salesforce, ServiceNow)
Benefits
Group Medical Insurance
Cab facility
Meals/snacks
Continuous Learning Program
Company
Stratacent
Stratacent is an IT managed services company with an emphasis in data driven solutions.
201-500 employees
H1B Sponsorship
Stratacent has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (8)
2022 (5)
2021 (5)
2020 (14)
Funding
Current Stage
Growth StageLeadership Team
Amit Arya
Founder & CEO
Company data provided by crunchbase