GeoBlue · 22 hours ago
Global Service Center Specialist
United States
Full-time
Remote
New Grad, Entry Level
$18.15/hr - $18.15/hrGeoBlue is a company that offers a unique blend of professional ambition and work-life balance. They are seeking a Global Service Center Specialist who will provide high-quality customer service to globally mobile members, addressing inquiries related to products, policy benefits, and claims.
Insurance
Responsibilities
Ensuring our members (customers) always receive the highest quality of customer service
Learn and follow established protocols as defined in the Global Service Center Procedure Manual(s)
Answer and resolve all member, provider, and broker inquiries regarding products and services via phone and email
Manage requests for medical assistance services on a planned or emergency basis
Communicate with doctors' offices and hospitals to establish financial arrangements on behalf of members
Appropriately and proficiently document all interactions and maintain accurate files in the designated systems
Other duties as assigned
Qualification
Required
High school diploma required
Must be able to multitask while keeping composure at all times
Excellent verbal and written communication skills
Ability to speak, read, and write fluent English
Ability to manage and successfully resolve complex issues with supervision and on a time-sensitive basis
Strong facilitation, conflict resolution, and investigative skills
Must have reliable at-home high speed internet service
High volume corporate customer service experience is required
Schedule flexibility is required (working on holidays, weekends, overnights and overtime)
Preferred
Undergraduate degree and/or equivalent experience
Multi-lingual skills
Familiarity with insurance products and insurance terminology
Benefits
Full range of health benefits starting the first of the month following your start date
Access to our rewards and recognition programs
Company
GeoBlue
GeoBlue is now Blue Cross Blue Shield Global Solutions! Be sure to follow us on our new page at BCBS Global Solutions.
Founded in 1997
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Angela Cordisco
Senior Talent Discovery Partner
Carlos Perez
Chief transformational officer
Recent News
2025-08-19
Morningstar.com
2025-04-04
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