Kastle Systems · 2 days ago
Manager, Installation & Service (South Region)
Houston, TX
Full-time
Onsite
Mid, Senior Level
5+ years expKastle Systems is the leader in managed security, providing innovative technologies for security solutions. The Installation and Service Manager is responsible for supervising a team of staff and technicians, ensuring successful installations and service delivery while meeting client expectations and project goals.
Information TechnologyProperty ManagementSecurity
Responsibilities
Leads installation team towards meeting monthly/quarterly targets for installation revenue and RMR turn-ons and ensures personal contribution goals are understood by Project Managers
For large strategic customers, takes on a project director role to oversee the assigned project manager and provide point of escalation as needed for the execution of the projects and any problem resolution with the customer
Communicates with other departments and management to report results, findings and identify improvements in install and service delivery and processes
Responsible for inventory used by the department and interacts with the warehouse to ensure proper stock levels for required installation and service parts (Note: Warehouse team does not report to the I&S Manager)
Responsible for company vans and maintenance/management of costs associated with company vans
Establishes training schedules for continuous improvement within the team
Mentors direct reports (Project Managers) and establishes processes to routinely assess and coach performance for team members
Responsible for leading the service team in the prompt resolution of service calls and related follow-up paperwork
Responsible for meeting customer Service Level agreements (SLA) and ensuring that service calls are dispatched and completed in the timely basis
Tracks and measures workload, and manages work schedules and on-call shifts to ensure proper coverage
Develops requirements, generates and reviews reports and other tools to help identify and measure recurring issues, department productivity, response times and workloads
Examines workflows to improve productivity
Qualification
Required
5+ years supervisory experience in a management position
Strong knowledge of and experience with Access Control, Security & Video/CCTV systems, and IP technology, especially as it relates to cloud-based video systems
Strong leadership skills and the ability to hold self and his/her team accountable for results by establishing clear roles, and responsibilities
Proven planning and organization skills in a dynamic and high-pressure work environment
Able to adhere to corporate processes for installation, system commissioning, training, and more and be able to demand team adherence to the same
Demonstrated proficiency in MS Word, Excel, PowerPoint, and Microsoft Outlook
Preferred
Bachelor's Degree preferred
Company
Kastle Systems
Kastle is a leading provider of property technology solutions, protecting commercial real estate, multi-family residential, global enterprises, educational institutions and critical government facilities.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Haniel Lynn
Chief Executive Officer
Ralph Masino
CFO
Recent News
Washington Business Journal
2025-01-22
Company data provided by crunchbase