Parts Town · 2 days ago
Senior Parts Identification Specialist (Customer Support)
Fort Wayne, IN
Full-time
Hybrid
Mid, Senior Level
$43K/yr - $58K/yr
1+ years expParts Town is the fastest-growing distributor of restaurant equipment and appliance parts, seeking a Senior Parts Identification Specialist for customer support. This role involves accurately identifying replacement parts for customers and delivering high-quality service through effective communication and problem-solving skills.
CookingFood ProcessingLogisticsRestaurantsSupply Chain Management
Responsibilities
Deliver high-quality customer service by effectively communicating part information in a professional and friendly manner
Complete 45-65 cases and/or Live Chats from our Parts Town supported manufacturers
Interact with internal customer service team members, customers, manufacturers, and service providers via chat, cases submitted via Salesforce, and email
Utilize equipment manuals, technical diagrams, parts listings, portals/remote desktop applications and manufacturer contacts to identify part number information
Supporting the entire life cycle of escalated parts identification requests from open to close, while effectively communicating updates to involved parties
Qualification
Required
1-3 years of experience at Parts Town
Passion for customer service and problem-solving
Attention to detail and ability to multitask without sacrificing accuracy
Confident in communicating via the phone and through the computer and fluent in English (both written and verbal)
Well-versed in Salesforce, Bloomfire, and the team-specific manufacturer lookups and BOM systems
Strong desire to learn, grow, and challenge the status quo
Excited about meeting and collaborating with teams across the company
Available to work M-F from 9:00 AM - 5:30 PM CST/10:00 AM - 6:30 PM EST or 9:30 AM - 6:00 PM CST/10:30 AM - 7:00 PM EST
Preferred
Cross-trained in both Hot and Cold commercial food equipment
Benefits
Quarterly profit-sharing bonus
Hybrid Work schedule
Team member appreciation events and recognition programs
Volunteer opportunities
Monthly IT stipend
Casual dress code
On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
Health insurance
401(k) with match
Employee assistance programs
Paid time off
Paid sick time off
Paid holidays
Paid parental leave
Professional development opportunities
Company
Parts Town
Parts Town is the fastest growing distributor of genuine OEM repair and maintenance equipment parts for the restaurant and foodservice.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Leonard Green & PartnersBerkshire Partners
2021-11-03Private Equity
2016-07-01Private Equity
2016-06-30Acquired
Leadership Team
Steve Snower
Chief Executive Officer
B
Bill Reedy
Founder
Recent News
2025-08-13
Company data provided by crunchbase