United Health Services · 1 week ago
Help Desk Support Specialist 1
Binghamton, NY
Full-time
Onsite
Entry Level
$21.31/hr - $30.90/hr
2+ years expUnited Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier. They are seeking a Help Desk Support Specialist 1 who will be responsible for providing technical assistance and support related to computer systems, hardware, software, and networking, while also diagnosing and resolving issues.
Health CareHospitalMedicalNon Profit
Responsibilities
Responsible for providing technical assistance and support related to computer systems, hardware, software, networking, phones and mobile devices
Responds to and runs diagnostic programs, identifies and resolves issues
Escalate issues to level 2 or 3 support when required
Install, modify and repair computer software
Qualification
Required
High School Diploma with 2 years Help Desk experience
Preferred
Customer Service
Preferred associates degree in related field
Basic (1-2 yrs) knowledge supporting Enterprise IT
Basic (1-3 yrs) knowledge supporting Windows Operating systems: Windows 10, Windows 11
Basic (1-3 yrs) knowledge supporting mobile device operating systems: Android, Apple iOS, Windows
Basic (1-3 yrs) knowledge using Remote desktop connectivity applications: Windows Remote Assistance, Windows Remote Desktop, Citrix
Basic (1-3 yrs) knowledge supporting PC Applications: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, Internet browsers (e.g. Edge Chrome, Firefox), Anti-virus and firewall software
Basic (1-3 yrs) knowledge PC Hardware knowledge: Desktop, Laptop
Basic (1-3 yrs) knowledge Peripheral devices (printers, scanners) Knowledge
Benefits
Medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week
Discounted childcare through Bright Horizons
Voluntary benefits like pet insurance, legal services, and identity theft protection
PTO starts accruing so you can take time to recharge
403(b) retirement plan and company match
Flexible spending accounts
Access to financial advisors
Up to $400/year in wellness rewards
24/7 EAP counseling
Virtual mental health support
A food pantry
PTO donation program
Professional attire through the Classy Closet
Access to 100,000+ online courses
Leadership programs
Tuition reimbursement
Clinical ladders
Internal mobility
Company
United Health Services
United Health Services (UHS) is the largest comprehensive healthcare system and leading private employer in the Greater Binghamton, N.Y., region.
5001-10000 employees
H1B Sponsorship
United Health Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (18)
2023 (19)
2022 (16)
2021 (10)
2020 (19)
Funding
Current Stage
Late StageLeadership Team
Jay Smith
Senior Vice President - Chief Financial Officer
Mohammad (Randy) Rahman
Vice President & Corporate CIO
Recent News
Central New York Business Journal
2025-03-31
Company data provided by crunchbase