Physical Therapy at St. Luke's · 5 days ago
Practice Coordinator, Dental-Star Community Health
Allentown, PA
Full-time
Onsite
Entry Level
2+ years expSt. Luke's is committed to excellence in patient care and is seeking a Practice Operations Coordinator to oversee daily operations of the practice. The role involves coordinating operational tasks, supporting staff training, and ensuring a positive patient experience while collaborating with the Practice Operations leader.
Health CareHospitalRehabilitation
Responsibilities
Coordinates various operational and administrative tasks (e.g., WQs, cash management, etc.) as well as acts as a liaison between providers, practice employees, and Access Center POD team members, as necessary, to ensure the successful operation of the practice
Supplements Practice Operations leader to provide onsite oversight of processes, workflow execution, employee collaboration and overall patient experience
Identifies opportunities for improvement and actively supports continuous improvement activities spanning quality, patient satisfaction, patient access, etc
In partnership with Practice Operations leader, ensures operational readiness for clinical and clerical operations (e.g., updating employee schedules; maintaining supply inventory, office equipment and furnishings; cleanliness; facilitating daily huddles, updating time management systems, etc.)
Serves as a point of escalation and facilitate resolution for operational, technological, patient, and appropriate personnel issues
Supports new hire orientation and onboarding, provides ongoing training, coaching and timely performance feedback to employees, as appropriate
Partners with Practice Operations leader to provide input into employees’ annual performance evaluations
Supports education of staff and providers regarding operational, technology, procedural and policy changes
Performs functional job duties of other practice roles within scope of qualifications as assigned
Other duties as assigned
Qualification
Required
High School diploma or equivalent required
Minimum of two or more years of health care experience required
Excellent communication, facilitation, and presentation skills
Focused on compliance
Demonstrates continuous growth
Quality-driven
Service-oriented
Excels at time management
Ability to communicate to patients concisely and clearly
Ability to listen, express compassion and empathy, and communicate with a patient centric mindset
Preferred
Experience in a medical practice operations role preferred
Company
Physical Therapy at St. Luke's
Physical Therapy at St. Luke's is a patient-oriented rehabilitation practice that emphasizes education, healing, and exceeds expectations.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase