Cognizant · 6 hours ago
Service Desk Analyst
Troy, MI
Full-time
Hybrid
Mid Level
$26/hr - $36/hrCognizant is seeking a Service Desk Analyst to enhance the effectiveness of enterprise service management operations. This role involves managing Change Lifecycle Management, Incident Management, and Service Desk operations while driving continuous improvement and optimizing service management processes.
ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering
Responsibilities
Lead and manage Change Lifecycle Management activities to ensure controlled and low-risk system changes
Oversee Incident Management processes to ensure timely and effective resolution of technical issues
Provide technical leadership for Service Desk operations and application support
Leverage ServiceNow to streamline workflows and improve service delivery
Collaborate with cross-functional teams to support Service Desk applications and optimize performance
Monitor and analyze service metrics to identify opportunities for improvement
Ensure compliance with service management frameworks and industry best practices
Develop and deliver training initiatives to enhance team capabilities
Engage stakeholders to align service management solutions with business needs
Promote collaboration, knowledge sharing, and continuous improvement within the team
Qualification
Required
Strong technical expertise in Change Lifecycle Management, Incident Management, and Service Desk operations
Proven proficiency with ServiceNow and Service Desk Application Support
Excellent analytical, problem-solving, and communication skills
Ability to work effectively in a hybrid work environment
Commitment to continuous learning and professional development
Preferred
Experience in Investment Banking Operations and/or Cards & Payments is highly desirable
Benefits
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Company
Cognizant
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.
Founded in 1994
10001+ employees
H1B Sponsorship
Cognizant has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11113)
2024 (11423)
2023 (13054)
2022 (13876)
2021 (12651)
2020 (28659)
Funding
Current Stage
Public CompanyTotal Funding
$0.24MKey Investors
Summit Financial Wealth Advisors
2025-03-08Post Ipo Equity
2016-11-18Post Ipo Equity· $0.24M
1998-06-19IPO
Leadership Team
Ravi Kumar S
Chief Executive Officer
Anil Cheriyan
CTO / EVP Strategy & Technology
Recent News
2026-01-19
Company data provided by crunchbase