Milestone Technologies, Inc. · 2 days ago
Business System Analyst
Atlanta, GA
Contract
Hybrid
Mid Level
$40/hr - $44/hr
3+ years expMilestone Technologies, Inc. is seeking a Business System Analyst to perform the analysis, design, implementation, modification, and daily functional support of the ServiceNow SPM application. The ideal candidate will have strong analytical skills and a passion for problem-solving, managing SPM processes and governance while cultivating relationships with global partners.
Application Performance ManagementConsumer ElectronicsInformation Technology
Hiring Manager
Aishwariya Ray
Responsibilities
Identify and gather business requirements needed to deliver new SPM capabilities and reports
Support the ePMO Portfolio Manager and the ePMO Director in configuring and maintaining the SPM tool’s dashboards
Effectively create and manage SPM roadmaps, ensuring alignment with business objectives and driving technological innovation
Manage the SPM process and governance support queue in SPM to ensure timely and accurate resolution of support requests
Ensure that the ePMO SharePoint site is maintained with relevant information that includes but is not limited to FAQs, operational playbook content, and knowledge articles
Present findings and recommendations to senior management and stakeholders
Identify opportunities for process improvements and automation within SPM practice
Implement best practices for data management and analysis
Support the development and execution of SPM strategies and special initiatives
Comply with process governance policies and procedures
Stay updated with the latest trends and technologies in data analytics in SPM
Qualification
Required
3+ years' of experience with a Computer Science degree (or similar)
Proficient in using data visualization tools (e.g., Miro, Power BI) to build dashboards
Strong attention to detail and accuracy in data analysis and reporting
Effective customer communication skills, both written and verbal, with the ability to present complex data insights to non-technical stakeholders
Strong interpersonal skills to collaborate with cross-functional teams
Strong knowledge of service support platforms like ServiceNow, Ivanti products, etc
Advanced MS Excel skills are a must
Very experienced with enterprise data
BS in Computer Science, Information Technology, Business Administration, or a related field. +3 years proven experience as a Business Analyst, Consultant, or Customer Support Associate preferably within a technology or business management environment
Benefits
Comprehensive benefits
Company
Milestone Technologies, Inc.
Milestone Technologies is a global IT Services and Digital Solutions company based in Silicon Valley that helps hundreds of leading corporations deliver technology around the globe.
1001-5000 employees
H1B Sponsorship
Milestone Technologies, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2022 (2)
2021 (3)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$42.5MKey Investors
H.I.G. Capital
2022-12-13Acquired
2015-08-11Private Equity· $42.5M
Leadership Team
Sameer Kishore
President and Chief Executive Officer
Mayank K Agrawal
Chief Financial Officer
Recent News
2025-10-01
Company data provided by crunchbase