State Industrial Products · 1 month ago
Operations & Support Analyst
Hebron, OH 43025, USA
Full-time
Hybrid
Entry, Mid Level
$55K/yr - $65K/yr
2+ years expState Industrial Products has been dedicated to enhancing building environments since 1911. The Operations & Support Analyst role involves monitoring system performance, providing day-to-day IT support, and collaborating with teams to improve service delivery.
3D PrintingComputerGovernmentManufacturingMedical
Responsibilities
Monitor and analyze system performance, network traffic, and application uptime using enterprise monitoring tools
Identify and resolve operational issues and escalate complex problems to senior IT staff as needed
Provide day-to-day support for servers, systems, backups, cloud services, and enterprise applications
Maintain IT operations documentation, including standard operating procedures (SOPs), incident reports, and runbooks
Participate in IT incident, change, and problem management processes
Collaborate with cross-functional teams to improve system reliability and service delivery
Perform root cause analysis and implement preventive measures to minimize future outages
Assist in patch management, system upgrades, backups, and disaster recovery testing
Track and report key performance metrics and service levels for IT systems and services
Support compliance, audit, and security initiatives by maintaining operational controls and logs
Qualification
Required
Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience)
2–5 years of experience in IT operations, systems support, or infrastructure monitoring
Proficiency with monitoring tools (e.g., Splunk, SolarWinds, Nagios, Datadog, or similar)
Strong understanding of IT infrastructure (servers, networking, cloud, virtualization, storage)
Familiarity with ITIL processes and service management frameworks
Excellent troubleshooting and communication skills
Benefits
Medical
Dental
Vision
401(k) matching up to 3%
Long term disability
Tuition assistance
On-site gym
Annual wellness program
Company
State Industrial Products
Since 1911, State Industrial Products has helped customers ''Care for Work Environments''®.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Tara Grimm, MMC
Executive Assistant To Chief Executive Officer
Recent News
2022-01-26
2022-01-19
Company data provided by crunchbase