Zachary Piper Solutions · 4 hours ago
TechOps Administrator (Full Scope Poly)
Redmond, WA
Full-time
Onsite
New Grad, Entry Level
$0/yr - $130K/yrZachary Piper Solutions is seeking a TechOps Administrator for their Redmond, WA office. The role involves delivering operational support for the Azure core and Office365 platform, ensuring functionality, and managing deployment processes as part of the Secure Operations Centers team.
GovernmentInformation ServicesInformation TechnologySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Monitor and report on deployment flow, ensuring operational functionality, and promptly escalating issues to the deploying team
Identify and drive fixes with feature teams for volume drivers
Execute documented deployment scripts and procedures
Coordinate restoration actions with other teams
Support outage restoration actions, adhering to published SLAs or as indicated by procedures
Document all investigative and restorative actions in the designated system of record for audit purposes and root cause investigations
Identify and drive recovery levers with feature teams
Apply problem-solving, troubleshooting, and debugging expertise to mitigate customer or service outages
Update standard operation procedures and technical training guides documentation as needed
Manage secure work area operations, including assisting in hardware deployments, physical escort for maintenance, cleaning, and other services, and providing equipment assistance/troubleshooting
Qualification
Required
Must hold an active TS/SCI with FS Poly
Excellent customer service skills and focus
Bachelor's Degree in a related field or equivalent combination of IT training and practical experience
Adaptable to a fast-paced environment with changing priorities
Ability to execute work with precision in time-sensitive outage scenarios
Effective communication skills in both written and oral English
Ability to perform work under continuous deadline pressure
Openness to shift work, as 24/7 support is essential
Benefits
Medical
Dental
Vision
Paid Time Off (PTO)
401k
Sick leave
Holiday benefits
Company
Zachary Piper Solutions
Zachary Piper Solutions is an IT company providing government contracting solutions in support of the nation’s Intelligence Community.
Founded in 2011
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$3M2018-02-22Series Unknown· $1.3M
2014-04-10Series Unknown· $1.7M
Leadership Team
Christopher Stroud
Partner Outreach & Engagements
Justin Jordan
Founder and Chairman
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