Stormont Vail Health · 2 days ago
Customer Service Representative (Flint Hills) - FT - Day
Junction City, KS
Full-time
Hybrid
Mid Level
3+ years expStormont Vail Health is a healthcare organization seeking a Customer Service Representative to interact professionally with customers, including patients and physicians. The role involves researching and resolving customer inquiries and service problems while adhering to established policies and procedures.
Health CareHospitalMedicalMental HealthPrimary and Urgent Care
Responsibilities
Understands technical primary and secondary billing requirements for third party payers and contracts. Understands the Medical and Clinical services provided by the organization
Ensures customer concerns are processed in compliance with organization's policies while maintaining the highest level of patient and employee rights, including confidentiality of patient information and personnel issues
Researches and resolves account balance discrepancies. Thoroughly and promptly researches customer inquiries for proper resolution
Negotiates financial resolution through proper sequencing of resolution options and the patient’s ability/willingness to pay. Appropriately identifies and completes charity screening process in a timely manner
Promptly follows up with appropriate parties to effectively resolve customer questions and problems
Determines priority of daily processing work and effectively completes work as assigned
Identifies and notifies management of customer service issues and potential process/system problems that cause billing and payment errors and assists in improvement implementation as requested
Demonstrates a good working knowledge of all applicable processes within PFS
Reads and comprehends correspondence from government and third-party payers to keep abreast of new regulations, policies and billing and payment requirements
Consistently and accurately documents accounts with activities as needed in a timely manner
Verifies accuracy of patient demographic and insurance information with patient or family members, documents and distributes to appropriate staff
Accurately calculates and communicates patient and insurance liabilities for all payer types
Exhibits a positive attitude with a professional and pleasant demeanor when communicating with all customers and providing information
Supports and upholds the organization's philosophy of customer service
Consistently uses diplomacy and respect both in person and when using the telephone, and performs effectively and professionally under stressful conditions
Recommends organization and departmental improvements based on appropriate customer concerns
Qualification
Required
High School Diploma / GED Required
3 years Experience in healthcare financial services, healthcare registration services or related healthcare experience. Required
Preferred
Associate's Degree Preferred
Working knowledge of basic medical terminology. (Preferred proficiency)
Detailed knowledge of major third-party billing and contract requirements. (Preferred proficiency)
Keyboarding skill or typing skill of at least 30 wpm. (Preferred proficiency)
Company
Stormont Vail Health
Stormont Vail Hospital provides primary care, pediatric care, mental health express care clinic services.
1001-5000 employees
H1B Sponsorship
Stormont Vail Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (7)
2023 (17)
2022 (18)
2021 (14)
2020 (12)
Funding
Current Stage
Late StageTotal Funding
$0.22MKey Investors
Kansas Department of Commerce
2023-06-20Grant· $0.22M
Leadership Team
Maynard Oliverius
Health system CEO (retired)
Randy Peterson
President/CEO
Recent News
Morningstar.com
2025-06-12
Company data provided by crunchbase