Apple · 21 hours ago
US-Lead Genius
Pasadena, California, United States
Full-time
Onsite
Senior Level
$30.60/hr - $45.95/hrApple Retail is where the best of Apple comes together. As a Lead Genius, you play a critical role in facilitating meaningful experiences for both customers and team members, supporting the Store Leadership team and ensuring operational excellence at the Genius Bar. You help deliver exceptional customer experiences by providing timely repairs and support, while also mentoring team members and driving improvement in repair processes.
AppsArtificial Intelligence (AI)BroadcastingDigital EntertainmentFoundational AIMedia and EntertainmentMobile DevicesOperating SystemsTVWearables
Responsibilities
Have extensive knowledge and stay up to date on all Apple products, services, and Genius Bar repair processes and procedures to support an efficient repair process
Support customers having Apple product or software concerns in a timely manner, seeking to understand the issue with empathy, explaining technical issues clearly, setting expectations, and keeping customers updated throughout the interaction
Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy
Work with Genius Bar team members to identify recurring repair problems and other service concerns, and align with the area manager to make sure that feedback is provided to Apple
Use extensive knowledge of hardware and software components to identify where technical issues may originate from and educate others on the team
Partner with leadership to develop strategies for the Genius Bar team, improving repair processes and the overall customer experience by: identifying, coordinating, and delivering Genius Bar team training, delivering feedback, and providing mentorship
Energize, inform, and align team members about store performance goals, priorities, and communication
Attend to time-sensitive team member feedback, questions, and concerns, and escalate issues to the Store Leadership team as appropriate
Address operational needs of the store, such as opening and closing procedures, cash management, and overrides
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor
Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn
Demonstrate Apple’s values of inclusion and diversity in daily activities
Qualification
Required
Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations
Have experience in retail or sales, or related work experience
Possess the visual inspection and fine motor skills to safely perform hardware repairs
Have experience troubleshooting hardware and software issues in a customer service environment
Have experience mentoring or leading others personally or professionally
Preferred
Demonstrate technical expertise in repairing Apple devices
Motivate others to achieve performance goals by fostering open dialog, collaboration, and recognition
Resolve conflict and settle differences in productive ways
Work in a fast-paced environment, and make timely decisions using analytics, experience, and judgment
Demonstrate excellent attention to detail and organization skills
Work autonomously and be willing to take initiative without close supervision
Allocate resources and adjust processes to provide an exceptional customer experience
Drive results both individually and through enabling others by leading and collaborating
Communicate effectively and tailor your communication style to different audiences
Frequently handle, lift, and move merchandise safely
Benefits
Comprehensive medical and dental coverage
Retirement benefits
A range of discounted products and free services
Reimbursement for certain educational expenses — including tuition
Discretionary bonuses or commission payments
Relocation
Company
Apple
Apple is a technology company that designs, manufactures, and markets consumer electronics, personal computers, and software.
Founded in 1976
10001+ employees
H1B Sponsorship
Apple has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6998)
2024 (3766)
2023 (3939)
2022 (4822)
2021 (4060)
2020 (3656)
Funding
Current Stage
Public CompanyTotal Funding
$5.67BKey Investors
Berkshire HathawayMicrosoftSequoia Capital
2025-05-05Post Ipo Debt· $4.5B
2025-01-16Post Ipo Debt· $0.31M
2021-04-30Post Ipo Equity
Leadership Team
Tim Cook
CEO
Craig Federighi
SVP, Software Engineering
Recent News
Venrock
2025-12-01
2025-09-25
Mac Daily News
2025-09-25
Company data provided by crunchbase