Myriad Genetics · 2 days ago
Mental Health Customer Service Representative (Remote)
United States
Full-time
Remote
Entry Level
1+ years expMyriad Genetics is a leading molecular diagnostic testing and precision medicine company dedicated to advancing health and well-being for all. They are seeking a Patient Advocate to handle complex inquiries, coordinate testing services, and communicate with patients and healthcare providers.
BiotechnologyPharmaceuticalPrecision Medicine
Responsibilities
Responsible for coordinating testing services for patients by:
Reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing
Working with healthcare providers to complete the required documentation and sample submission
Confirming insurance eligibility and benefit levels
Communicating with patients to explain insurance coverage benefits and test information including process and turnaround time
Employee will be on the phone approximately 60-80% of the time
Independently manage assigned work and meet production and quality metrics
Be the hub across all departments: work with the technology, revenue cycle, field sales, and lab teams on prompt handling of orders and billing processes
Identify issues and trends and collaborate with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers
Participate in the Quality Assurance plan
Comply with applicable CLIA and HIPAA regulations
Qualification
Required
High School diploma or equivalent required with at least 1 year of relevant experience, or associate or bachelor's degree
Excellent interpersonal and communication skills
Excellent listening, transcribing, and self-review skills
PC experience, including familiarity with Excel, Word, Internet, and e-mail
Able to manage several tasks simultaneously, often under pressure
Excellent organizational and task management skills and professional judgment
Enjoys problem solving and identifying patterns
Hardworking individual who loves working on a team and supporting others
Preferred
Fluent in Spanish is preferred/encouraged
Preference given to higher net typing speed applicants
Company
Myriad Genetics
Myriad Genetics discovers, develops, and commercializing novel therapies for the treatment of cancer.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$215MKey Investors
OrbiMed
2025-07-31Post Ipo Debt· $125M
2023-07-06Post Ipo Debt· $90M
1995-10-13IPO
Leadership Team
Sam Raha
CEO | President | Board member
Ben Wheeler
Chief Financial Officer
Recent News
Company data provided by crunchbase