Lehigh Valley Health Network · 2 days ago
Customer Support Analyst
Bethlehem, PA
Full-time
Onsite
Entry Level
2+ years expLehigh Valley Health Network is a nationally recognized health organization committed to delivering exceptional healthcare. The Customer Support Analyst provides on-site technical support, troubleshooting a variety of hardware and software issues while maintaining inventory records and adhering to defined standards and policies.
Hospital & Health Care
Responsibilities
Configure, deliver, install, and validate technical equipment as requested
Perform on-site troubleshooting and diagnostics of hardware and software
Identify, research, and resolve technical problems
Communicates information in a timely, accurate and concise manner that fosters a collaborative environment
Maintains inventory records of hardware and peripherals
Adheres to LVHN Technology defined standards and policies
Develop knowledge base data based on trends to support self-service problem resolution and problem tracking metrics
Qualification
Required
Associate's Degree Information Sciences and Technology related field
Preferred work experience will be considered in lieu of degree
2 years Progressive experience in Information Sciences and Technology related field
Attention to detail and ability to analyze and solve technical problems
Interpersonal and customer service skills as well as being self-motivated
Intricate knowledge of the use of mobile devices, networking, personal computers, printers, and computer terminology
Knowledge of network protocols, computer hardware/software and peripherals
Must be friendly, courteous, presentable, service-oriented, flexible and enjoy working with all levels of staff
Must be able to visit multiple business and education locations. (Dependent on employment location)
CompTIA A+ Certification - State of Pennsylvania within 1 Year
Preferred
DL - Driver's License_PA - State of Pennsylvania
Company
Lehigh Valley Health Network
Lehigh Valley Health Network, part of Jefferson Health, is proud to be part of a leading integrated academic health care delivery system.
10001+ employees
H1B Sponsorship
Lehigh Valley Health Network has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (17)
2023 (8)
2022 (11)
2021 (6)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Brian A. N.
President and Chief Executive Officer
Gregg Zahour
Vice President - CTO
Company data provided by crunchbase