ProviderTrust · 1 day ago
Implementation and Solutions Consultant
Nashville, TN
Full-time
Hybrid
Entry, Mid Level
2+ years expProviderTrust is a company dedicated to creating safer healthcare through comprehensive monitoring solutions. They are seeking an Implementation & Solutions Consultant to facilitate client onboarding, training, and adoption of their SaaS platform, ensuring long-term success for clients.
Enterprise SoftwareHealth CareHuman ResourcesInformation TechnologyMedicalService IndustrySoftware
Hiring Manager
Lindsey Rosen
Responsibilities
Lead and execute detailed new client scoping and implementation readiness activities, partnering closely with Sales and Account Management to define requirements, workflows, integrations, and success criteria
Ensure accurate and complete client data ingestion (file-based and API) by advising clients on effective setup and process management
Serve as a subject matter expert during onboarding, implementation, training and adoption phases
Design and deliver client and internal training programs including live sessions, workshops, videos and ongoing enablement touchpoints
Drive client adoption by tailoring training to client workflows, technical maturity, and use cases
Provide application and user workflow consulting to maximize product value
Develop, maintain, and continuously improve SaaS client and internal learning materials, including:
Training decks
Knowledge base articles
Process guides and videos
Workflow documentation
Own and maintain the client learning library and digital enablement assets, ensuring content is accurate, current, and scalable
Demonstrate strong documentation discipline—clearly capturing requirements, workflows, decisions, and best practices
Provide Tier III client investigations and escalations as needed, with a focus on root-cause analysis and long-term resolution
Maintain accurate client records and engagement history in Zendesk and Salesforce platforms
Collaborate closely with Support, Product, Sales, and Account Management to ensure a cohesive client experience
Qualification
Required
2+ years of experience in SaaS implementation, client enablement, training, or solutions consulting
Demonstrated strength in documentation and learning material development
Proven experience delivering client training (live and/or asynchronous)
Strong ability to translate technical concepts into clear, client-friendly language
Experience scoping SaaS clients, documenting requirements, and guiding implementations
Comfort working with modern SaaS tools and systems (e.g., Salesforce, Zendesk, Google Workspace)
Highly organized, with the ability to manage multiple client workstreams simultaneously
Strong written and verbal communication skills
Preferred
Experience in healthcare, compliance, or regulated SaaS environments
Familiarity with data ingestion models (files, APIs)
Experience supporting Enterprise or Strategic client segments
Benefits
16-week paid primary caregiver with a 2-week phase-back leave policy
4-week paid secondary caregiver leave policy
401k matching
HSA employer contribution
Company-paid life and disability insurance
Medical, dental, and vision benefits: PT pays 80% of your premiums
Access to a range of free mental health and well-being resources
Unlimited PTO
11 paid holidays
Flexible work schedule
Internal professional growth, development, and mobility
Daily all-company morning huddles to sync up across the business
Fully stocked kitchen
Ergonomic desk setup
Dog-friendly
Many celebrations!
Home office set-up with technology provided
Remote-friendly meetings and celebrations
Interest-specific Slack channels for connecting across teams
Fitness stipend
Wellness program
Cell phone reimbursement
Company
ProviderTrust
ProviderTrust is a software company creating a safer healthcare by delivering automated credential verification and exclusion monitoring.
51-200 employees
H1B Sponsorship
ProviderTrust has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2022 (2)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$1.8MKey Investors
Susquehanna Growth EquitySSM Partners
2021-02-09Private Equity
2018-09-25Series Unknown
2012-04-02Series B· $1.8M
Leadership Team
Chris Redhage
Co-Founder, Partner
Michael Rosen
ProviderTrust, Inc., Co-Founder, Partner
Recent News
MedCity News
2025-06-21
Company data provided by crunchbase