NEOGOV · 18 hours ago
Customer Service Representative II - Part Time
VA 22030, VA
Full-time, Part-time
Onsite
Mid Level
$20.05/hr - $26.04/hrNEOGOV is a company that operates under the City of Fairfax and is seeking a Customer Service Representative II. This role involves overseeing events and classes, managing front desk operations, and providing exceptional customer service to patrons at various facilities.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Involves customer service-oriented work and includes managing the front desk of the centers, unlocking rooms for classes, rentals and community groups scheduled to use the location assigned
Setups, breakdowns, stacking of tables and chairs and taking out trash are examples of some of the physical work that is required
Handles registration of classes, printing of rosters, room schedules and class evaluations
Takes care of reserving facilities, answering phones and inquiries from the public
Interacts with prospective clients, showing the premises and answering questions regarding rental of the facilities
Will be trained to operate audio-visual equipment for potential rentals
Check rooms and locking up after use
Greet public in a friendly manner and offer assistance as needed upon entering facility
Unlock rooms for classes, rentals and community groups scheduled to use the assigned location
Setups, breakdowns, stacking of tables and chairs and taking out trash for private rentals
Meet with customers to review rental policies and procedures and reserve facilities and equipment for private rentals
Answering phone calls and emails in a timely manner to address any inquiries from the public
Give tours of rental venues and answer any questions regarding the venue of interest
Ability to be the first to open a building to the public as well as the last to close and secure a building in the evening
Custodial duties to include analyzing and maintaining up to date cleaning calendars so that proper cleaning is scheduled before events
Helping out with special events as needed
Demonstrates expert knowledge of reservation systems, contracts, filings, set-up/take-down of events, scheduling payments and issuing refunds, creating venue layouts for customers, along with any other relevant job duties
Is a part of a Venue Committee that meets with the Parks and Recreation Operations Manager/Assistant Operations Manager with the purpose of researching, implementing, and training new procedures for other Customer Service Representatives
Works a consistent weekly schedule so that a minimum of 1300 hours is worked in a 12-month span
Qualification
Required
Graduation from high school or GED
Experience with the City of Fairfax as a Customer Representative
Requires a Class D Driver's License valid in the Commonwealth of Virginia, and good driving record
Knowledge of Microsoft Office and the ability to learn various software as needed
Ability to deal courteously with the public, communicate effectively orally and in writing and ability to work unsupervised
Requires ability to frequently lift and/or move up to 60 lbs. and occasionally lift and/or move more than 75 lbs
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase