Trinity Health · 22 hours ago
Customer Service Rep, Per Diem - Holy Cross Urgent Care
Holy Cross Hospital - Ft. Lauderdale, Florida
Full-time
Onsite
New Grad, Entry LevelTrinity Health is a large multi-institutional Catholic health care delivery system, and they are seeking a Customer Service Representative to provide high-quality patient-focused services. The CSR will be responsible for maintaining clinical/clerical standards, managing patient interactions, and performing various clerical duties to support the department's operations.
DeliveryHealth Care
Responsibilities
Maintain appropriate clinical/clerical standards (follows the policy and procedures as written in the Company Policy and Procedure Manual)
Follow all scripting provided for patient interactions
Receive incoming telephone calls with provided scripting, exercises judgment to prioritize calls, and courteously direct calls to the appropriate personnel in a prudent and efficient manner
Greet patients in a friendly manner and collects insurance card and Identification. Communicate with patient you are verifying their insurance. Respectfully asks the patient to fill out the patient information form to obtain and record name, address, age, persons to notify in case of emergency, attending Physician, pharmacy, and individual or insurance company responsible for payment of bill
Enter patient admitting information into computer and adds patient on clinic schedule
Receive payment on account and performs necessary accounting duties in accordance with the standard procedures of the department
Responsible for daily ledger balancing and preparation of bank deposits
Perform other duties which may be assigned from time to time by Managers and Administration
Participates in department quality improvement activities, staff educational programs, attends departmental meetings, and demonstrates and maintains competency in accordance with Company guidelines
Qualification
Required
High School diploma or equivalent
Ability to read, analyze, and interpret technical procedures or governmental regulations
Effective communication skills to present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Computer skills, knowledge of EMR systems, DocuTap, Excel, and MS Word
Position requires regular use of sitting, reaching, bending, stooping or kneeling. Will frequently lift supplies or equipment and may be responsible for lifting, positioning, and/or transferring patients
Company
Trinity Health
Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation.
Founded in 2000
10001+ employees
H1B Sponsorship
Trinity Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (12)
2023 (10)
2022 (9)
2021 (7)
2020 (14)
Funding
Current Stage
Late StageTotal Funding
$0.02MKey Investors
Centers for Disease Control and Prevention
2025-10-17Grant· $0.02M
Leadership Team
Dan Drake
Trinity Health PACE President and CEO
Eileen Coogan
Pres/CEO Allegany Franciscan Ministries
Recent News
2026-01-16
Company data provided by crunchbase