Windward Risk Managers · 1 hour ago
Insurance Service Desk Technician I
Boca Raton, FL
Full-time
Onsite
New Grad, Entry LevelWindward Risk Managers is an emerging leader in Florida home insurance, seeking a dedicated Technical Support Specialist to enhance customer support operations. The role involves managing helpdesk operations, providing technical support, and ensuring effective communication with customers and team members.
FinanceInsuranceProperty Insurance
Responsibilities
Manage and monitor the Operations helpdesk and Alerts queues, handling initial support and escalating complex issues as needed
Respond to technical support requests via email, troubleshooting and resolving basic issues, such as new account setup
Investigate and recreate issues in our Duck Creek policy administration system used by agents and internal customers, working closely with Business Analysts to ensure clear communication and resolution
Engage with customers to gather additional information, provide resolutions, and ensure clear, appropriate communication
Maintain detailed logs of helpdesk interactions in JIRA, track problem resolution, and update Quick Reference Guides (QRGs) as needed
Stay updated with system changes and improvements and alert your team to urgent issues or recurring problems
Qualification
Required
Valid property insurance license in Florida preferred, but not required
Experience with troubleshooting and creating clear documentation
Strong communication skills with a focus on delivering exceptional customer service
Ability to quickly learn new systems and procedures and stay current with industry developments
Company
Windward Risk Managers
Windward Risk Managers is an MGA for homeowners carriers, overseeing Florida Peninsula, Edison, and Ovation.
201-500 employees
H1B Sponsorship
Windward Risk Managers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase