GOAT Group · 1 day ago
Decision Center Specialist
Easton, Pennsylvania, United States
Full-time
Onsite
Entry Level
1+ years expGOAT Group is a leading platform for authentic sneakers, apparel, and accessories. The Decision Center Specialist is responsible for resolving exceptions across various fulfillment functions, conducting root-cause analysis on defective orders, and ensuring process accuracy to enhance customer success.
ApparelConsumer GoodsE-CommerceFashionMarketplaceShoes
Responsibilities
Verify transaction details, including SKU, size, condition and packaging
Have a sound knowledge of our technical process map for all fulfillment, inventory control, and verification processes. Making a connection between physical tasks and actions triggered on the backend
Identify the root cause of defects that can occur in our operational process flow, whether its a user error, process flaw, or systemic bug
Inspect and troubleshoot exception orders that arise during the fulfillment process
Manage returns and cancellations in accordance with company standards and policies
Recommend training improvements to managers to enhance process accuracy
Ensure the timely completion of all related tasks
Own a high level of audits to ensure process accuracy and data integrity, with a focus on customer success
Participate in regular team meetings to inform updates on exception activity and training opportunities
Be a final decision maker on exception orders
Qualification
Required
1+ years of experience in dealing directly with specialized fulfillment problem solving, order management, or customer service in a warehouse environment
Excellent communication skills, both written and verbal
Strong organization and time management skills with demonstrated attention to detail and a focus on accuracy
A quick learner and self-starter, capable of working independently and handling increasing levels of responsibility
Experience working with a WMS for reporting, order investigation, and troubleshooting
Technically proficient in Google Suite, Slack
Preferred
Bachelors Degree preferred but not required
Company
GOAT Group
Goat Group is a marketplace for authentic sneakers, apparel, and accessories.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$492.6MKey Investors
Park West Asset ManagementGroupe ArtémisD1 Capital Partners
2022-04-15Series Unknown
2021-06-24Series F· $195M
2021-01-19Corporate Round
Leadership Team
Eddy Lu
Co-founder and CEO
Yunah Lee
COO
Recent News
yicaiglobal.com
2025-03-21
Crunchbase News
2023-08-11
Company data provided by crunchbase