Sun Tan City · 13 hours ago
Customer Support Representative
Elizabethtown, KY 42701
Full-time
Onsite
New Grad, Entry Level
$14/hr - $14/hrSun Tan City is one of the largest family-owned tanning salon chains in the country, and they are seeking a Customer Support Representative. This role involves handling incoming interactions from customers and salons, providing agent assistance, maintaining social media, and performing additional administrative tasks to support Sun Tan City and other Glow Brands locations.
Responsibilities
Basic Computer skills and knowledge
Provide excellent customer service by ensuring all your clients’ needs, both external and internal, are met and they are treated professionally
Ability to properly engage with all clients by building good relationships and understanding and meeting their needs as a client
Ability to make recommendations for products and services
Ability to maintain the minimum sales requirements
Ability to multi-task
Maintain Cleanliness of work area
Ability to work cohesively with a team in an upbeat and fast-paced call-center environment while upholding all company policies and procedures
Recognizes opportunities to offer enhanced services to clients
Ensures all social media inquiries are responded to within department threshold timelines
Ensures administrative duties are completed accurately and within department threshold timelines
Provides ticket for every interaction
All other duties as assigned
Qualification
Required
Must have excellent customer service skills
Basic experience with outlook, word, and excel is a plus
Must have the ability to work in fast-paced environment
Strong verbal and written communication skills
Ability to adapt quickly to change
Preferred
Experience in customer service and resolution of escalated issues a plus but not required
Benefits
BONUSES, FREE TANNING & PRODUCT DISCOUNTS!
Daily Pay option!
Special deals for friends & family members too!
Free beverages every day and free lunch provided each Wednesday.
Relaxed dress code.
Up To $125 in “Wellness Purchase Reimbursement” each year (after 90 days for approved item types).
Up To $100 in “Race Fee Reimbursement” each year (after 90 days for 5K or 10K races, marathons, etc.).
Monetary “Anniversary Awards” for years in service at 1,3,5,7,10,15, 20 years.
Advancement opportunities with on-the-job training.
Fun environment with contests and incentives for good performance.
Wellness-focused Facebook group- fun wellness challenges, games, and prizes!
Exclusive discounts at outside retailers.
Company
Sun Tan City
Since 1999, Sun Tan City has grown from a couple of tanning beds in the back of a video store to one of the nation’s premier tanning salon brands with more than 250 salons across the United States.
Founded in 1999
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
John Piwetz
Executive Vice President & Chief Financial Officer
Steve Greenlaw
President and Chief Operating Officer
Company data provided by crunchbase