athenahealth · 1 week ago
Senior Strategy and Operations Associate
United States
Full-time
Remote
Mid, Senior Level
$96K/yr - $162K/yr
4+ years expathenahealth is dedicated to creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. The Senior Strategy & Operations Associate partners with Customer Success to translate corporate strategy into division initiatives, define KPIs, and analyze complex data to provide business insights.
Enterprise SoftwareHealth CareInformation TechnologyMedical
Responsibilities
Act as a business partner to the Customer Success leadership team and executives, providing insights to help shape strategy and reviewing KPI trends and performance on a recurring basis
Develop a deep understanding of divisional priorities, goals, and focus areas to effectively manage divisional performance
Produce business reports, metrics packages, and easily consumable data visualizations to solve key business questions
Prepare business leaders to communicate service-specific performance
Participate in athenahealth’s annual planning and Customer Success goal-setting processes, offering insights and analyses to support target setting and accountability
Maintain and manipulate forecast models and dashboards (Tableau, Salesforce) for key operational performance measures including Annual Revenue Implemented (ARI), Attrition, and Case volume
Trend and analyze changes in metrics over time to identify root causes and run bi-weekly/quarterly performance meetings
Create executive-level deliverables and present at Customer Success Leadership meetings
Support operational and strategic initiatives by delivering against workplans, synthesizing data, performing analyses, and providing recommendations
Lead and support ad hoc projects aimed at improving operational performance and business outcomes, including refreshing financial models and estimating initiative impacts
Identify and surface cross-divisional dependencies and project risks, providing clear updates to VP-level leadership
Support project teams responsible for managing and executing strategic initiatives
Qualification
Required
Bachelor's degree in Business, Finance, Analytics, or a related discipline preferred
4+ years of relevant experience in commercial strategy, operations, or related fields
Proficiency using data visualization programs (Power BI, Tableau)
Experience designing and managing highly utilized, business-critical dashboards and reports
Comfortable working with c-suite and executive-level leadership
Strong analytical and problem-solving skills
Excellent communication and presentation abilities
Experience working with large and complex data sets a must
Benefits
Commuter support
Employee assistance programs
Tuition assistance
Employee resource groups
Collaborative workspaces
Flexibility
Company
athenahealth
Athenahealth is a provider of medical practice automation and claims management software to medical groups and health systems.
5001-10000 employees
H1B Sponsorship
athenahealth has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (94)
2024 (84)
2023 (61)
2022 (108)
2021 (84)
2020 (74)
Funding
Current Stage
Public CompanyTotal Funding
$40MKey Investors
Venrock
2021-11-22Acquired
2017-05-18Post Ipo Equity
2007-09-20IPO
Leadership Team
Eddie Ross
Vice President, Payer
Anil Patil
Executive Director Engineering
Recent News
2026-01-19
2026-01-16
HealthCareIT News
2025-12-30
Company data provided by crunchbase