Mastercard · 20 hours ago
Lead Reliability Engineer
O'Fallon, Missouri
Full-time
Onsite
Senior Level, Lead/Staff
$122K/yr - $207K/yrMastercard powers economies and empowers people globally. The Lead Reliability Engineer will help establish an AI Community of Practice, ensuring reliable service functionality by developing service management strategies and tools.
FinanceFinancial ServicesInformation TechnologyPayments
Responsibilities
Applying data analysis and reporting to support innovation, maturity of practices, and regulatory/compliance risk assessment
Analyzing IT Service Management (ITSM) activities and providing feedback to development teams on operational gaps and resiliency concerns
Engaging in the full lifecycle of services—from design and deployment to operation and refinement
Driving adoption of an industry-leading AI platform and building a secure, scalable, resilient ecosystem aligned with Mastercard standards
Supporting platform integration with internal systems, tools, and data sources, including real-time and warehouse data
Preparing services for launch through design consulting, capacity planning, and readiness reviews
Maintaining live services by monitoring availability, latency, and overall system health
Optimizing processes and implementing best practices for reliability and automation
Collaborating across technical operations, product teams, data science, and quality engineering
Ensuring AI solutions comply with data management and privacy standards
Establishing governance, audit, and automation processes to accelerate build-to-deploy cycles
Troubleshooting production events holistically across the technology stack to minimize recovery time
Promoting a learning culture and advancing AI capabilities continuously
Qualification
Required
Bachelor's degree in Information Systems, IT, Computer Science, Engineering, or equivalent experience
Strong analytical skills and curiosity to identify root causes and solve upstream challenges
Experience with AI platforms, data science frameworks, and integrating payment products and analytics solutions at scale
Knowledge of AI development tools, methodologies, and languages
Familiarity with data governance, security, privacy, and compliance in complex environments
Ability to adapt quickly to emerging trends and tools in AI/ML
Proven experience collaborating across development, operations, and product teams
Background in production support and ITSM processes
Benefits
Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
Flexible spending account and health savings account
Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time
25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
Deferred compensation for eligible roles
Fitness reimbursement or on-site fitness facilities
Eligibility for tuition reimbursement
56 hours of Paid Sick and Safe Time
Jury duty leave
On-site fitness facilities in some locations
Company
Mastercard
Mastercard is a financial network that processes payments between banks and cardholders.
Founded in 1966
10001+ employees
H1B Sponsorship
Mastercard has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (540)
2024 (319)
Funding
Current Stage
Public CompanyTotal Funding
unknown2006-05-25IPO
Leadership Team
Michael Miebach
Chief Executive Officer
Ed McLaughlin
President & Chief Technology Officer
Recent News
Business News: Pasadena Star-News
2026-01-19
Company data provided by crunchbase