Cencora · 1 week ago
Program Manager - 12-Month Contract
United States
Full-time, Contract
Remote
Mid, Senior Level
CA$73K/yr - CA$113K/yr
3+ years expCencora is an innovative company focused on creating healthier futures for people and animals. The Program Manager will oversee associates, manage call center projects, and ensure quality assurance while participating in client communications and recruiting strategies.
Emergency MedicineEnterprise SoftwareHealth CareMedicalPharmaceutical
Responsibilities
Oversees associates to ensure their ability to handle calls and provide appropriate customer service, document requirements in the system, and manage follow-up calls
Monitors the performance of staff members to assess training needs and requirements
Provides input for scheduling in order to provide adequate staffing; makes recommendations to management for required changes
Assists with quality assurance and quality improvement initiatives; makes recommendations for changes in operations and assists in the execution of these changes
Project management including, but not limited, reimbursement programs, compliance and education based programs and clinical patient support programs
Implement assigned call centre projects
Design and development of new projects including development of protocols, resource allocation and database
Ongoing evaluation of project strengths, weaknesses and potential areas for improvement
Produce all project related reporting
Participate in client meetings
Daily and on-going client project communications
Identify and implement staff recruiting strategies and participate in the hiring process
Responsible to report all Adverse Events to the assigned units/departments
The Program Manager will also be assigned other duties and tasks as required from time
Qualification
Required
Minimum University Degree in Business Administration, Science or equivalent experience
Minimum of 3 years' experience in the pharmaceutical/biotech or healthcare-related industries
Minimum 2 years' experience in project or program management
Minimum 2 years of People management experience
Advanced knowledge of pharmaceutical distribution industry
Working knowledge of automated warehouse operating system
Strong business and financial acumen
Strong analytical and mathematical skills
Ability to communicate effectively both orally and in writing
Effective interpersonal and leadership skills
Effective organizational skills; attention to detail
Ability to consistently meet deadlines
Excellent problem-solving skills; ability to resolve issues effectively and efficiently
Excellent presentation skills
Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
Preferred
Science / healthcare background an asset
Strong client management experience an asset
Experience in reimbursement considered an asset
RN/RPN designation an asset and may be required by specific programs
Benefits
Medical, dental, and vision care
Backup dependent care
Adoption assistance
Infertility coverage
Family building support
Behavioral health solutions
Paid parental leave
Paid caregiver leave
Training programs
Professional development resources
Opportunities to participate in mentorship programs
Employee resource groups
Volunteer activities
Company
Cencora
Cencora is a global healthcare company that advances the development and delivery of pharmaceuticals and healthcare products.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4.83B2024-12-02Post Ipo Debt· $1.8B
2024-02-05Post Ipo Debt· $500M
2022-11-07Post Ipo Secondary· $500M
Leadership Team
Robert Mauch
President and Chief Executive Officer
Mike Baca
Senior Director, AI Platforms & Solutions
Recent News
2026-01-23
2026-01-22
Company data provided by crunchbase