Outreach · 4 days ago
Lead Value Consultant, Communication Intelligence (CI)
United States
Full-time
Remote
Senior Level, Lead/Staff
$164K/yr - $207K/yr
7+ years expOutreach is a complete AI Revenue Workflow Platform that assists sales leaders with connected account visibility and performance insights. The Lead Value Consultant for Communication Intelligence will define and implement the strategy and operating model for Conversational Intelligence, collaborating with various teams to enhance sales methodologies and drive measurable revenue impact.
Artificial Intelligence (AI)CRMEnterprise SoftwareSaaSSalesSales Enablement
Responsibilities
Define and own the Customer Intelligence (CI) North Star for the field, establishing clear standards for what the organization inspects, coaches, automates, and measures
Design, implement, and govern the CI operating model, including conversation taxonomy and tagging standards, call quality and methodology scorecards, inspection cadences for managers and leaders, and “what good looks like” call libraries
Establish and scale a Voice of the Customer (VOC) strategy that systematically feeds insights back into Sales, Product, Marketing, and Leadership
Build and maintain executive-ready, out-of-the-box dashboards that provide visibility across lines of business and senior leadership
Serve as the real-world enforcement layer of the company’s sales methodology, ensuring consistent execution of discovery, mutual plans, objection handling, and next-step rigor across the field
Partner closely with AI and Product teams to define and deliver AI-first workflows where CI insights directly drive seller and manager execution
Enable automation across critical workflows, including call summaries and follow-ups, CRM hygiene and activity capture, deal risk identification, and proactive intervention signals
Influence and help shape the roadmap for agentic and assistive AI related to revenue conversations, with a focus on reducing seller’s cognitive load while increasing consistency, signal quality, and execution accuracy
Equip frontline managers with CI-powered coaching systems that drive behavior change, not just tooling, including weekly inspection views, rep-level performance trend analysis, and deal-specific coaching interventions
Partner with Enablement to translate CI insights into scalable, field-ready assets such as talk-track standards, objection-handling frameworks, and persona-based messaging guidance
Identify, codify, and operationalize top-performing behaviors to scale across all sellers and build repeatable programs that raise performance standards across segments and roles
Operationalize CI as a critical input into deal health assessment, stage progression confidence, forecast inspection, and risk mitigation
Deliver executive-ready insights that explain why deals win or stall, surface competitive narratives heard in the field, and identify messaging patterns correlated to conversion
Partner with Product to shape outcomes-based insights and offerings, defining how detected signals trigger downstream actions, workflows, or recommendations
Close the loop between conversation behavior and revenue outcomes, strengthening forecast confidence and executive decision-making
Serve as the CI authority across Sales, Sales Consulting, Rev Ops, Enablement, Marketing, and Product
Influence without authority by setting clear standards and operating principles, driving adoption through value rather than enforcement
Represent the field’s needs and realities in Product and AI strategy discussions, ensuring solutions are grounded in real-world execution
Qualification
Required
7+ years in Sales Strategy, Revenue Operations, Enablement, Solutions Consulting leadership, or Revenue Intelligence roles + customer-facing experience
Deep hands-on experience with Conversational Intelligence / Revenue Intelligence platforms
Strong understanding of modern AI concepts and practical application in GTM workflows
Fluency in enterprise sales methodologies and inspection models
Experience designing CI programs at scale
Background partnering with Product, Data, or AI teams
Prior ownership of cross-functional operating models
Benefits
Flexible time off
401k to help you save for the future
Generous medical, dental, and vision coverage for full-time employees and their dependents
A parental leave program that includes options for a paid night nurse, and a gradual return to work
Infertility/ assisted reproductive services benefit
Employee referral bonuses to encourage the addition of great new people to the team
Snacks and beverages in the Office, along with fun events to celebrate
Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
Company
Outreach
Outreach is a sales engagement platform that uses AI for predictive analytics as it relates to sales.
501-1000 employees
H1B Sponsorship
Outreach has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (9)
2023 (13)
2022 (28)
2021 (15)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$489.02MKey Investors
Sands Capital VenturesLone Pine CapitalSpark Capital
2022-06-01Secondary Market
2021-07-15Secondary Market
2021-06-02Series G· $200M
Leadership Team
Abhijit Mitra
Chief Executive Officer
Jim Lee
VP Revenue Strategy
Recent News
2025-11-21
Company data provided by crunchbase