Renaissance Mobile Riverview & Battle House Hotel & Spa · 23 hours ago
Front Desk Clerk-Full-Time
Mobile, AL
Full-time
Onsite
New Grad, Entry LevelRenaissance Mobile Riverview & Battle House Hotel & Spa is dedicated to delivering unparalleled service in a luxurious environment. They are seeking a Front Desk Clerk to provide smooth guest arrival and departure procedures while maintaining high hospitality standards and ensuring guest satisfaction.
Hospitality
Responsibilities
Warmly greets guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival
Skillfully assign rooms based on room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, ensuring optimal guest experience
Issue room keys and provide escort instructions to the Bellhop for smooth guest arrivals
Knowledgeably respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions, providing helpful recommendations
Maintain up-to-date knowledge of groups or events in-house and current local events, ensuring guests are well-informed about relevant activities
Understand qualified discounts, their availability, and the proper application of vouchers for eligible guests
Handle future and same-day reservations efficiently, accommodating walk-in guests with professionalism and attention to detail
Conduct guest check-ins and check-outs in a knowledgeable, efficient, friendly, and professional manner, ensuring a smooth process for guests
Assist guests with the use of safe deposit boxes at the Front Desk, ensuring the security and confidentiality of their belongings
Accurately post, correct, or adjust charges to guest accounts as necessary, maintaining precise records
Be well-versed in hotel credit, cash-in-advance, and check-cashing procedures, adhering to established policies
Maintain and complete Front Desk reports thoroughly, ensuring accurate and timely documentation
Handle cash transactions with accuracy and integrity, following cash handling procedures meticulously
Qualification
Required
Provide smooth guest arrival and departure procedures while maintaining high hospitality standards
Verify the accuracy of room blocks, pre-registration, and pre-assignment of rooms
Properly assign rooms based on room location, rate, guaranteed room types, Marriott Reward Members, or group status
Handle guest concerns in a professional and timely manner to find appropriate solutions and ensure guest satisfaction
Warmly greet guests in a professional and hospitable manner
Skillfully assign rooms ensuring optimal guest experience
Issue room keys and provide escort instructions to the Bellhop
Knowledgeably respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions
Maintain up-to-date knowledge of groups or events in-house and current local events
Understand qualified discounts, their availability, and the proper application of vouchers for eligible guests
Handle future and same-day reservations efficiently
Conduct guest check-ins and check-outs in a knowledgeable, efficient, friendly, and professional manner
Assist guests with the use of safe deposit boxes at the Front Desk
Accurately post, correct, or adjust charges to guest accounts as necessary
Be well-versed in hotel credit, cash-in-advance, and check-cashing procedures
Maintain and complete Front Desk reports thoroughly
Handle cash transactions with accuracy and integrity
Benefits
Health, Dental, Vision and Life Insurance including FSA and HSA options
Short and Long-Term Disability
Paid holidays, Vacations, PTO and Sick Leave.
401k with matching
Tuition Reimbursement
Hotel and Food and Beverage Discounts
Company
Renaissance Mobile Riverview & Battle House Hotel & Spa
Offering connection to the Mobile Convention Center via a skybridge, Renaissance Mobile Riverview Plaza Hotel provides a setting that blends style, comfort and convenience.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase