Pinion · 1 day ago
Desktop Support Specialist
Helena, MT
Full-time
Onsite
Entry Level
$20/hr - $25/hr
1+ years expPinion is the nation’s leading food and ag consulting and accounting firm, and they are seeking a Desktop Support Specialist to provide first-line support for their internal teams. The role involves managing technology operations, delivering high-quality customer service, and troubleshooting technical issues to enhance productivity across the firm.
AccountingConsultingWealth Management
Responsibilities
Support day-to-day technology operations, including:
Completing computer refreshes and imaging new devices
Creating and configuring new user accounts
Providing Tier 1 support for software, hardware, and system access issues
Managing user profiles and hardware setup
Deliver friendly, high-quality internal customer service to employees across the firm
Troubleshoot technical issues, identify trends, and escalate root causes when appropriate
Oversee inventory management, hardware tracking, and equipment organization
Collaborate with team members to improve processes, enhance the user experience, and contribute to firmwide technology initiatives
Participate in occasional evening or weekend work to support projects or system updates
Qualification
Required
At least 1 year of IT support experience
Working knowledge of: Windows Active Directory, Microsoft Office Suite, Windows 11, Computer imaging and user profile creation, and Computer hardware components and configuration
Strong troubleshooting skills with the ability to identify trends and root issues
Solid organizational skills, especially related to inventory management
Ability to prioritize multiple tasks while producing accurate, reliable work
Proven ability to collaborate positively to achieve team and firm goals
Curiosity, initiative, and excitement for learning new technologies
Willingness to work minimal evenings and weekends as needed
Digital Fluency Comfort navigating and supporting modern workplace tools
Ability to learn new systems quickly and adapt to evolving workflows
Understanding of how technology solutions enhance productivity and user experience
Critical Thinking Ability to diagnose issues methodically and logically
Willingness to ask deeper questions, explore non-obvious causes, and propose practical solutions
Sound judgment in balancing speed, accuracy, and user needs
Benefits
A people-centered culture, with fun included among our core firm values
Opportunity to work with an IT team with an immense amount of experience and knowledge
Ability to work hands-on with cutting-edge technology
Company
Pinion
Pinion provides accounting and consulting services to the food and agriculture industries.
501-1000 employees
H1B Sponsorship
Pinion has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (5)
2023 (6)
2022 (5)
2021 (10)
2020 (15)
Funding
Current Stage
Late StageLeadership Team
Alan Grafton
Partner
Bill Penn
Partner
Company data provided by crunchbase