Cambridge Investment Research, Inc. · 6 hours ago
IT Support Specialist, Helpdesk
Fairfield, IA
Full-time
Hybrid
New Grad, Entry Level
$20/hr - $22/hrCambridge Investment Research, Inc. is a growth-focused independent broker-dealer dedicated to supporting financial advisors. The IT Support Specialist plays a key role in ensuring a reliable and secure technology experience by providing technical support, setting up equipment, and troubleshooting technical issues.
BankingFinanceFinancial Services
Responsibilities
Answer and problem-solve incoming telephone, e-mail and in-person technical support requests from associates professionally and courteously to facilitate timely resolution
Set up equipment for associate use, performing and ensuring proper installation of cables, operating systems, or appropriate software
Install and perform minor repairs to hardware, software, or equipment to meet user needs
Manage sensitive and confidential matters though planning and protecting security of information, data and files
Assist in determining source and troubleshooting high-level system problems
Qualification
Required
Strong foundation in desktop and application support
Ability to troubleshoot both routine and complex technical issues
Professional and courteous communication skills across phone, email, and in-person interactions
Ability to handle sensitive and confidential information with care and discretion
Organized, adaptable, and proactive with strong attention to detail
Willingness to learn new systems and technologies
Ability to collaborate effectively with internal teams to deliver timely, secure solutions
Benefits
Paid time off
Paid holidays and floating holidays
Medical, dental, and vision coverage
Short- and long-term disability
Company-paid life insurance
Volunteer time off
Wellness incentives
Company
Cambridge Investment Research, Inc.
Do you control your journey? Are you independent? At Cambridge, we are business innovators, financial planners, wealth advisors, business builders, next generation, retirement planners, visionaries, investment advisors, succession planners, entrepreneurs, and business owners.
Founded in 1981
501-1000 employees
H1B Sponsorship
Cambridge Investment Research, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2023 (6)
2022 (5)
2021 (10)
2020 (13)
Funding
Current Stage
Late StageTotal Funding
$15.89M2024-03-19Series Unknown· $6.31M
2014-08-22Series Unknown· $6.13M
2013-06-25Series Unknown· $3.46M
Leadership Team
Amy Webber
President and Chief Executive Officer
Recent News
2026-01-06
2025-12-03
Company data provided by crunchbase