Pinehurst Resort · 23 hours ago
Administrative Assistant-Reservation Sales-Full Time
Pinehurst, NC, USA
Full-time
Onsite
New Grad, Entry Level
0+ years expPinehurst Resort is a historic establishment known for its rich culture and commitment to genuine hospitality. The Administrative Assistant will support the Social Sales office by managing group bookings and assisting the sales management team with various administrative tasks to enhance efficiency.
GolfHospitalityResorts
Responsibilities
Assist with the servicing aspect of group bookings made by the Golf Group Sales Managers. This will include entering rooming lists, setting up package codes, splitting tee times and making last minute golf & room changes as needed by the sales managers
Responsible for configuring package codes for all social packages including golf academy & wholesale rates
Create rate sheets for special promotions along with core packages from Director of Yield. Distribute to Reservation Sales
Responsible for entering wedding contract information into Visual One and handling the special room needs for brides, grooms & immediate family. This requires proficiency in Visual One, our Property Management System (PMS)
Complete weekly payroll for Reservation Sales including weekly commissions. Become proficient in payroll system to correct missing punches, pull reports, check balances and process vacation, PTO & holiday pay for entire team
Create & distribute various reports for the team including tee time split, discount chart and package reports
Assist with internet inquiries as back-up
Learn Visual One front office system in order to understand how to make reservations, check availability, enter travel agency information, enter guest history information and make changes and corrections to all of the above
Become proficient in Golf Pro. Assist with splitting out tee times for reservation sales coordinators as needed
Become proficient in NAVIS/Narrowcast to assist with preparing & posting weekly update reports for the team and track special monthly incentives
Organize outbound call & email campaigns for the Reservation Sales Coordinators to be proactive in following up with their past guests, our highest spend guests per quarter and our lapsed guests. Assist with outbound sales calls to past guests for rebooking future business as directed
Have vast knowledge of all resort amenities, special events, special promotions and policies and procedures through property tours and by completing the Reservation Sales training program
Become proficient in rGuestseat restaurant reservations and spa reservations to assist as needed
Calculate monthly incentive payouts and process check requests monthly
Learn and complete all procedures to assist as back-up during extremely high call volume times for all Reservation Sales positions
Assist with all other administrative type duties in the office for Director & Assistant Director of Reservation Sales. This may include additional reports, gift cards and written communication to guests
Qualification
Required
High school diploma or general education degree (GED); or a minimum of three months related experience; or equivalent combination of education and experience
Proficiency in Visual One, our Property Management System (PMS)
Become proficient in payroll system to correct missing punches, pull reports, check balances and process vacation, PTO & holiday pay for entire team
Become proficient in Golf Pro
Become proficient in NAVIS/Narrowcast to assist with preparing & posting weekly update reports for the team and track special monthly incentives
Have vast knowledge of all resort amenities, special events, special promotions and policies and procedures through property tours and by completing the Reservation Sales training program
Become proficient in rGuestseat restaurant reservations and spa reservations to assist as needed
Company
Pinehurst Resort
Pinehurst Resort is a golf resort in Pinehurst, North Carolina.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
William "Scott" Baumgartner
Employee Partner
Recent News
2025-12-26
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2025-09-12
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2025-04-22
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