Domtar · 2 days ago
Inside Sales Account Manager
Fort Mill, SC
Full-time
Hybrid
Mid Level
3+ years expDomtar is a leading producer of pulp, paper, packaging, tissue and wood products, committed to safety and sustainability. The Inside Sales Account Manager is responsible for maintaining an existing customer base, managing orders, resolving service issues, and generating revenue through effective customer interactions and collaboration.
ManufacturingPaper ManufacturingSustainability
Responsibilities
Manage and process customer orders accurately and efficiently
Respond to pricing inquiries and execute adjustments to ensure accurate invoice and pricing information
Monitor and resolve invoice adjustments for book of business
Address and resolve service issues promptly to maintain high customer satisfaction
Analyze order history to identify trends and communicate with Outside Sales Account Manager
Develop in-depth product knowledge to provide accurate information and recommendations to customers
Monitor and manage Service Level Agreements (SLAs) to ensure timely and accurate delivery
Conduct market research to stay informed about industry trends and competitor activities
Qualification
Required
Bachelor's Degree or minimum 3+ years of experience in an inside or outside sales environment
Proficient in Microsoft Office (Excel, Word, and PowerPoint)
Ability to leverage technology
Excellent communication and interpersonal skills
Demonstrated problem solving skills
Understanding of customer requirements
Strong independent initiative
Time management
Team collaboration
Systems knowledge
Strong analytical and problem-solving abilities
Adaptability and flexibility in a fast-paced environment
Customer-focused mindset
Ability to manage multiple priorities and deadlines
Strong organizational skills & attention to detail
Preferred
Experience in an export or international trade environment
Experience working in a CRM such as salesforce.com
Bilingual (English, French and Spanish) capabilities a plus
Benefits
Competitive compensation
Supportive working environment
Rewarding career paths
Plenty of opportunities for learning and growth
Company
Domtar
Domtar is a manufacturing company that designs, manufactures, markets, and distributes a wide variety of papers.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-05-11Acquired
Leadership Team
Alondria Hamilton, PHR
Talent Acquisition Partner
Ashley Mangle
Talent Acquisition Partner
Recent News
thecanadianpressnews.ca
2025-12-03
Company data provided by crunchbase