Neumo · 15 hours ago
Configuration Specialist (Remote)
United States
Full-time
Remote
Mid LevelNeumo is a company that supports government services with four decades of public sector expertise. The Configuration Specialist is responsible for preparing computer applications and systems for use, assisting in software development, and conducting training to ensure a successful client launch.
CommunitiesComplianceGovernment
Responsibilities
Analyze, capture, document, and illustrate "as-is" and "to-be" business processes and requirements
Prepare documentation such as functional/business requirements, cases, and instructional documentation
Configure, test, and implement business processes and requirements
Manage assigned project tasks in a timely manner and coordinate resources needed to complete tasks
Detail-oriented with the ability to multi-task, meet deadlines, and quickly process information
Effectively communicate, interact, guide, and influence customers, and co-workers when needed (departmentally and cross-departmentally)
You will be responsible for understanding our business licensing and tax, and short-term rental products inside and out and with a fast ramp time
Understand how to best leverage the platform based on the partner's vision, value propositions, requirements, and use cases through packaged solutions
Support customer onboarding using best practices related to system setup and utilization
Balance multiple client engagements simultaneously and efficiently, maintaining accountability to all stakeholders (internally and externally)
Responsible for the handover of work to the support organization, so that the client can be supported post go-live by support
Coordinate with solutions and success to understand the scope of an engagement to correctly ascertain the level of effort and map to best practices
Work with IT to have all environments set up and available to the project team
Perform other duties as assigned
Qualification
Required
Experience working with GovOS business licensing and tax and short-term rental products
Experience with municipal business licensing and tax collection
Experience with short-term rental operation and business activities
Work experience in a jurisdiction's finance office with licensing or tax collection
Work experience with presenting to internal/external stakeholders
Municipal business licensing and tax collection
Deep understanding of short-term rental operation and business activities
Advising customers on software best practices
Working with computer hardware and software in Govtech space
Excellent planning, analytical, communication, technical, and problem-solving skills
Strong technical acumen and familiarity with productivity tools
Experience with software version control tools
Excellent written and verbal communication skills
Quick learner with strong multi-tasking abilities
Advanced knowledge of Microsoft Product Suite; Word, Excel, Project and Visio
Availability to travel up to 25% per year
Benefits
Competitive benefits and compensation package
Company
Neumo
Neumo specializes in revenue capture, augmentation, and compliance to assist governments in maximizing their appropriate collections.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase