Cognizant · 1 day ago
Salesforce FSC Solution Architect
United States
Full-time
Remote
Senior Level, Lead/Staff
$116K/yr - $183K/yr
12+ years expCognizant is a leading provider of technology solutions, and they are seeking a Salesforce FSC Solution Architect to drive capability mapping and value realization across various areas including agency management and servicing. The role involves collaborating with stakeholders, defining business processes, and establishing KPIs to enhance performance and compliance.
ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering
No H1B
Responsibilities
Own capability mapping and value realization across agency management, engagement, servicing, producer management, and territory performance
Lead discovery and define epics, features, and user stories; groom and prioritize product backlogs with business owners
Drive FSC fitment decisions—favor standard objects and Account/Contact relations; minimize custom objects for upgradeability
Define business processes leveraging OmniStudio and Flows for orchestration, approvals, and automation; document current vs. future state
Partner with Technical Architect on data model, security, and integration choices; ensure compliance and auditability
Establish KPIs and reporting (e.g., territory performance dashboards, case SLAs, agency growth metrics)
Facilitate change management and business enablement; lead demos, training, and adoption activities
Qualification
Required
12+ years in CRM/financial services transformation; 6+ years with Salesforce (preferably FSC)
Deep knowledge of FSC capabilities (accounts/households, financial accounts, entitlements, territories) and industry processes
Strong experience with OmniStudio, Flows, and declarative automation at scale
Excellent stakeholder facilitation, product management, and KPI design skills
Preferred
Certifications: Salesforce Strategy Designer, Business Analyst, OmniStudio Consultant; FSC Accredited Professional (preferred)
Experience in driving adoption and NPS of new FSC capabilities
Proven track record in business outcome realization (e.g., reduced servicing SLA breaches, increased territory performance)
Expertise in backlog health and on-time delivery of epics/features
Familiarity with audit/compliance findings and process conformance
Benefits
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Company
Cognizant
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$0.24MKey Investors
Summit Financial Wealth Advisors
2025-03-08Post Ipo Equity
2016-11-18Post Ipo Equity· $0.24M
1998-06-19IPO
Leadership Team
Ravi Kumar S
Chief Executive Officer
Anil Cheriyan
CTO / EVP Strategy & Technology
Recent News
2026-01-22
2026-01-22
2026-01-22
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