Nordstrom · 3 days ago
Supply Chain Operations Training - Learning and Documentation Manager - Seattle
Seattle, WA
Full-time
Hybrid
Mid Level
$92K/yr - $155K/yr
3+ years expNordstrom is seeking a strategic, collaborative, and results-driven Learning and Documentation Program Manager to lead the Certified Manager Training initiative within the Supply Chain Operations network. This role focuses on designing and delivering interactive training programs that build leadership skills and improve business outcomes while partnering with key stakeholders to ensure effective training material deployment.
E-CommerceFashionRetail
Responsibilities
Lead the department-level documentation and training development workstream, including intake, review, and instructional design
Partner with cross-functional teams (Operations, HR, Learning COE, capability owners, Etc.) to align training content with strategic priorities
Own the train-the-trainer strategy for the CMT program, identifying and upskilling manager trainers across departments and shifts
Develop and maintain a centralized documentation repository for program content
Support program rollout planning and communications in partnership with program leadership
Act as the program sustainment owner, managing update cycles, trainer audits, and content refreshes
Serve as a liaison for instructional design and training strategies across SCO projects
Contribute to the design and implementation of learning measurement strategies to evaluate training effectiveness
Qualification
Required
Have a 4-year degree in Instructional Design, Supply Chain, or related field
Bring 3+ years of experience in program management, instructional design, and training development with a strong emphasis on designing impactful learning experiences
Superior facilitation with active engagement and confident presentation skills
Knowledge of organizational problem solving and goal achievement (e.g., A3, Lean, Gemba, 4DX)
Experience with Learning Management Systems (i.e. Workday and Cornerstone)
Ability to adapt to and incorporate new technology
Experience working on training or learning programs/projects, especially within fast-paced or ambiguous environments
Skilled in project management, change management, and learning measurement, with the ability to translate operational needs into scalable training solutions
Thrive in a fast-paced, ambiguous environment, and able to manage multiple priorities
Proven ability to incorporate extensive stakeholder feedback, particularly when supporting brand-new initiatives or pilot programs
Are comfortable with travel (25–50%) to support on-site training and deployment needs
Can translate operational needs into scalable training solutions and drive continuous improvement
Experience with Supply Chain operations and Warehouse Management Systems
Outstanding collaboration skills with the ability to build strong partnerships, including strength in managing stakeholder relationships and influencing stakeholders to deliver results
Strong problem-solving skills, with the ability to utilize data as a guiding force in decision making, partnered with strong communication skills for presentation/story telling
Strong facilitation and communication skills, with the ability to lead both virtual and in-person sessions
Benefits
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.
Company
Nordstrom
Nordstrom is an online fashion retailer that specializes in fashion, footwear, accessories, and beauty.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$969.45MKey Investors
Ryan CohenEl Puerto de Liverpool
2024-12-23Acquired
2023-02-03Post Ipo Equity
2022-09-16Post Ipo Equity· $294.45M
Leadership Team
Erik Nordstrom
Chief Executive Officer
Alexis DePree
Chief Operating Officer
Recent News
2026-01-23
2026-01-22
2026-01-16
Company data provided by crunchbase