Didero · 1 week ago
Senior Technical Customer Success Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expDidero is building the autonomous supply chain with a focus on agentic supplier management. They are seeking a Senior Technical Customer Success Manager to manage the customer journey and ensure successful engagement for high-priority accounts, driving project plans and articulating value to stakeholders.
Artificial Intelligence (AI)
Responsibilities
Own high-priority accounts end-to-end, from deployment to ongoing customer success. Build and drive project plans from kickoff to go‑live; run weekly stand‑ups; unblock issues fast; articulate value to senior stakeholders; own expansion opportunities
Get into the details. Handhold new accounts through deployment; ensure no balls get dropped
Partner tightly with Ops/CS, Product, Sales & Founders. Set daily/weekly work plans; manage project deliverables; QC
Be the eyes and ears for senior customer priorities and wishes back into Product & Design
Co-own onboarding materials, checklists and customer guides with our Head of Customer Success
Be the client’s point of contact. Lead exec readouts and working sessions; keep stakeholders aligned; manage scope, change requests, and risk/issue escalation
Guard the numbers. Track and report business impact, milestones, adoption/usage, issues and expansion pipeline
Roll up your sleeves. Jump in to build the thing - clean a data file, rewrite an SOP, create a run book, draft and own training and onboarding materials → we expect hands-on work as much as strategic relationship management
You know our platform inside and out and can jump into the product with a client
Drive value and expansion. Translate wins into renewals and upsell; maintain account plans; partner with Sales on commercial motions; articulate value delivered clearly and compellingly to senior customer stakeholders
Tight with Product & Eng. Capture customer feedback; file crisp tickets with logs, steps, expected vs actual; close the loop with customers
Continuously improve. Standardize playbooks, templates, SOPs, and checklists
Build our Senior Customer Advisory Board
Travel to customers for important meetings (kickoffs, yearly checkin etc) and for internal connectivity (~every 2 weeks for ~2-3 days)
Qualification
Required
10+ years in client‑facing project delivery / customer success / implementation roles, incl. at least 2+ years at a relevant software / cloud company
Proven eye-to-eye relationship with exec‑level stakeholders; owned timelines, risks, and go‑live quality
Client ownership experience: you confidently manage high stakes, senior customer relationships
Strong Excel & Slides toolkits
Work hours: You're ok to flex to non‑standard hours for critical meetings when needed & are ok with significant work travel
Preferred
Experience in supply chain and procurement strongly preferred
Exposure to manufacturing & distribution; comfort with legacy processes and change management
Familiarity with ERPs (SAP/Oracle/Dynamics/NetSuite etc.)
Benefits
Medical, dental, and vision insurance
Unlimited PTO — we trust you to take the time you need
Monthly wellness stipend via ClassPass
Tech equipment for your setup
Catered lunches (for those in the office)
Company
Didero
AI agents powering superhuman procurement teams
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$7MKey Investors
First Round Capital
2024-07-17Seed· $7M
Recent News
2025-09-02
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