TransPerfect · 21 hours ago
QA Specialist
United States
Full-time
Remote
New Grad, Entry Level
0+ years expTransPerfect is a company that values its people and offers unique rewards across its offices. The Spanish QA Specialist is responsible for monitoring and evaluating the performance of Spanish over-the-phone interpreters, ensuring high-quality interpretation services through feedback and compliance with standards.
Language LearningService IndustryTranslation Service
Responsibilities
Monitor and evaluate Spanish interpretation calls for accuracy, completeness, tone, protocol adherence, and customer service
Complete 1h of call interpretation each week
Use standardized evaluation tools to assess interpreter performance and identify opportunities for improvement
Track performance trends and maintain accurate documentation of evaluations
Collaborate with the Training and Operations teams to support continuous improvement efforts
Participate in calibration sessions to ensure consistency and alignment in scoring
Assist with investigations into quality-related complaints or incidents
Escalate quality concerns and support action plans as needed
Stay up to date on industry best practices, Spanish-language nuances, and interpretation protocols
Qualification
Required
Full professional fluency in both English and Spanish
Minimum of 6 months of experience in over-the-phone interpretation
In-depth knowledge of TPC interpreter ethics and industry standards
Excellent analytical listening, documentation, and written communication skills
Ability to provide feedback in a professional and supportive manner
Ability to work independently and managing time effectively
Comfortable working with QA platforms, call logs, and performance dashboards
Preferred
Prior experience in a QA, coaching, or call monitoring role
Required work tools to work from home
Employees working from home are required to have a quiet, private space to work, free of distractions and interruptions such as pets, construction noise, television, etc
Functioning Webcam
Company
TransPerfect
TransPerfect is a language services company offering multilingual translation and interpreting solutions to multinational businesses.
5001-10000 employees
H1B Sponsorship
TransPerfect has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2021 (4)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$875M2025-04-10Debt Financing· $425M
2019-06-20Debt Financing· $450M
Leadership Team
Jin Lee
Co-CEO
Phil Shawe
President & CEO
Recent News
Morningstar.com
2026-01-09
2026-01-07
GlobeNewswire
2026-01-06
Company data provided by crunchbase