Consumers Credit Union · 20 hours ago
Card Operations Intern - Summer 2026
Lake Forest, IL
Internship
Onsite
Intern
$18.50/hr - $20.50/hr
Start in 2026 SummerConsumers Credit Union (CCU) is one of the largest, fastest growing credit unions in Illinois, seeking students for their IGNITE Intern Program. The Card Operations Intern will support the Card Operations & Payments teams by managing cases, reviewing reports, and analyzing member feedback related to card services, while gaining real work experience in the financial services industry.
Financial Services
Responsibilities
Supporting Card Operations by managing approximately 20 Creatio cases daily under Payment Reversal/Adjustments, ensuring completion within a 24–48-hour turnaround
Reviewing and handling 4–5 daily manual reports
Assisting with internal projects and initiatives
Analyzing member feedback related to card services through Medallia
Reviewing mobile deposit queues
Monitoring member feedback on payment-related issues via Medallia to ensure accuracy and customer satisfaction
Qualification
Required
Currently attending an accredited college or university
Rising juniors and seniors working toward a bachelor's degree in Business Management, Accounting/Finance, or related major. Rising sophomores may be considered
Minimum 3.0 GPA
Ability to work 32 hours per week for the summer (generally 8:00-5:00 Monday-Thursday) for the duration of the 12-week program (5/26/2026 – 8/13/2026). The schedule will involve onsite days based in Lake Forest, IL. Local candidates only
Proficient with Word, PowerPoint, Excel and the wider Microsoft Office suite including email, calendaring, and instant messaging
Interest in learning about Payments and Card Operations. Basic knowledge of various digital payments is a plus!
Professional written and verbal communication skills
Problem solving, critical thinking skills, ability to find solutions and resolve Member concerns and follow-up to ensure a high level of Member satisfaction
Administrative and organizational skills. Detailed oriented
Ability to work independently after receiving work direction. Good time management skills
Interest and ability to work on group projects and in a team setting
We are seeking diversity in all dimensions! Ethnicity, gender, sexual orientation, religion, work experience, volunteer experience and more!
Benefits
Medical (High Deductible, HMO and PPO)
Dental
Vision
Spending accounts
Short-term disability
Long-term disability
Life insurance
Company
Consumers Credit Union
Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union (CCU) has $4.4 billion in assets and serves more than 276,000 members, making it one of the largest credit unions in the state.
Founded in 1930
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Larry Rosin
Consultant - Consumers Coop. Credit Union; former EVP/CFO for Andigo CU (Motorola ECU)
Sean Bowers
Chief Financial Officer
Company data provided by crunchbase