Verteks Consulting · 4 days ago
Mitel Mivoice Business Technician
Ocala, FL
Full-time
Hybrid
Entry, Mid Level
2+ years expVerteks Consulting is a leading Managed Services Provider based in Central Florida, seeking a Telecommunications Specialist to join their service team. This role involves working with Mitel and RingCentral voice systems to solve client challenges, design solutions, and provide excellent service.
ConsultingCyber SecurityInformation ServicesInformation TechnologyNetwork SecuritySoftware
Responsibilities
Answering Mitel service desk calls from the contact center queue
Ticket intake and triage
Ticket closing review process
Performing the weekly Mitel off-site FTP backup checks
Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages
Configure, and support Mitel MiVoice Connect (ShoreTel) systems, including servers, phones, and voice switches
Configure, and support Mitel MiVoice Business systems, including servers, phones, and voice switches
Configure, and support RingCentral phone systems, including servers, phones, and voice switches
Configure, and support Zoom Phone systems, including servers, phones, and voice switches
Perform system upgrades, patches, and migrations
Troubleshoot and resolve issues related to call flow, voicemail, SIP trunks, and connectivity
Work with clients to design and deploy new call flows, hunt groups, auto attendants, and integrations
Provide ongoing support and maintenance for client environments
Document configurations, changes, and troubleshooting steps in company systems
Qualification
Required
2+ years of hands-on experience with Mitel and RingCentral systems
Strong understanding of VoIP technologies, SIP, and telephony concepts
Familiarity with networking (LAN/WAN, firewalls, QoS, VPNs)
Excellent troubleshooting skills and ability to work independently
Strong communication and customer service skills
Ability to manage multiple tasks/projects and prioritize effectively
A valid driver's license and reliable transportation (some onsite client visits required)
Preferred
Experience with Microsoft Windows Server and virtualization (VMware/Hyper-V) preferred
Experience with Mitel MiVoice Connect platform
Experience with Mitel MiVoice Business platform
Experience with RingCentral platform
Knowledge of WatchGuard or Ruckus solutions
Prior MSP or consulting experience
Mitel and RingCentral certifications
Benefits
Competitive salary and benefits package.
Opportunities for professional development and certifications.
A collaborative and supportive team environment.
Exposure to cutting-edge technologies and diverse client environments.
The chance to grow your career with a trusted and established MSP.
Company
Verteks Consulting
Over the past 21 years, Verteks Consulting has become a market leader in Florida providing fast, reliable and secure voice and data networks for business and government clients.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Don Gulling
President & CEO
Company data provided by crunchbase