Product Trainer - any of our East Anglian offices jobs in United States
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Ashtons Legal LLP · 23 hours ago

Product Trainer - any of our East Anglian offices

positionLocation, WV
timeContract
remoteOnsite
seniorityEntry, Mid Level

Ashtons Legal LLP is a law firm seeking a Product Trainer to join their Business Solutions Team. The role involves designing and delivering blended learning solutions for in-house systems, maintaining educational materials, and supporting users with their queries.

Law EnforcementLegal

Responsibilities

Work with the IT Helpdesk 3rd party supplier to resolve second line calls which are categorised as a business systems support need
Carry out Office visits and assist Users at their Desks with 121 support (when and where appropriate)
Maintain training content as the business requirements change
Ensure that Training Needs Analysis and training feedback is gathered, evaluated and acted on for all
Advertising and booking of internal courses, including new starter inductions
Deliver 121 training to appropriate Users, tailoring training courses when needed

Qualification

Training deliveryCustomer service orientationBusiness process understandingCommunication skillsPresentation skillsPrioritizeIT skillsLegal sector experienceRelationship buildingAttention to detailTeam collaborationSelf-motivated

Required

You will be required to travel across of our offices in East Anglia, so a driving license and access to own car for business use is essential
Highly self-motivated and proactive
A client facing and professional approach to their work
Excellent relationship building and interpersonal skills
Have a good understanding of business processes
Excellent written and oral communication skills with technical and non-technical users
Having excellent IT skills
Excellent understanding of a service environment with a strong customer service orientation
Excellent presentation skills
Ability to effectively prioritise and execute tasks in a high-pressure environment
Able to work alone or within a team
Possess high attention to detail
Experience working in a team-oriented, collaborative environment

Preferred

Systems Training delivery experience
Experience of working in the Legal sector

Company

Ashtons Legal LLP

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Ashtons Legal is an award-winning law firm with a strong focus on customer service.
dateFounded in 1919
location
Ipswich, Suffolk, GBR
people-size201-500 employees
web-link
https://www.ashtonslegal.co.uk/

Funding

Current Stage
Growth Stage

Leadership Team

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Tim Burrows
Chief Financial Officer (Partner)
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Recent News

businessweekly.co.uk
Birketts top while Mills & Reeve and Ashtons Legal also star in new Legal 500 rankings
2025-10-01
Company data provided by crunchbase