Newrez · 3 days ago
Manager Performing Loan Servicing (On-site) HELOC Team
Tempe, AZ
Full-time
Onsite
Mid, Senior Level
6+ years expNewrez is a company focused on exceeding the expectations of residential mortgage borrowers and business partners through superior service. The Manager Performing Loan Servicing is responsible for assisting the Director in daily operations, providing guidance to supervisors and team members, and managing collections and customer service functions to meet departmental goals.
FinanceFinancial Services
Responsibilities
Provide guidance and leadership for supervisors, team leaders and team members company wide
Directly manage Performing Collections (current to 60 DPD) functions as well as Inbound customer service call volume and service levels
Develop, lead, and mentor all team members and supervisors to reinforce skills and increase department effectiveness
Meet all department KPI’s (AHT/EVPH/Quality Composite/Transfer Rate/Adherence/Refi Referrals
Review daily production and performance results and address successes and failures
Manage daily inbound activities to meet departmental strategies and goals
Analyze call volume trends and establish strategies the reduce and control inbound call volume
Set daily and monthly goals for teams and for the individual team members
Manage the performing loan delinquency, roll rates and collection efforts to achieve desired results set forth by management
May assist in developing and managing dialer campaigns tailored to the characteristics of each portfolio
Track results of work efforts to ensure desired levels of production and efficiency are achieved
Adjust strategies where required to account for delinquency trending and/or for new portfolio acquisition
Interview and hire potential team leader and supervisor candidates
Assist in streamlining processes to improve efficiencies across the company
Develop and ensure team members are following QA guidelines as required by regulatory agencies
Performs related duties as assigned by upper management
Qualification
Required
High school diploma or equivalent, required
6-8 years' experience in collections, finance, or related industry with 5 years of direct employee supervisory experience
General management skills required including strong organizational, communication, and leadership skills, preferably in a production environment
Ability to train and motivate employees
Strong excel and computer related skills required
Able to work with deadlines and complete projects on time
Strong conflict resolution skills
Proficiency in data management
Familiarity with the compliance requirements of FDCPA
Moderate analytical skills
Preferred
Bachelor's degree, preferred
Experience in a call center environment, inbound and outbound preferred
Benefits
Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
Company
Newrez
Newrez is your mortgage partner for all stages of your homeownership journey. We offer hundreds of mortgage products to match your needs.
5001-10000 employees
H1B Sponsorship
Newrez has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (12)
2023 (41)
2022 (3)
2021 (2)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Joshua Bishop
Chief Operating Officer, Servicing
B
Bruce Williams
Vice Chairman
Recent News
2026-01-21
2026-01-17
Company data provided by crunchbase