City of Newton, KS · 2 days ago
Information Technology Helpdesk Technician
City Hall, Newton, KS, US
Full-time
Onsite
Entry Level
$25.93/hr - $27.50/hr
1+ years expCity of Newton, KS is seeking an Information Technology Helpdesk Technician responsible for implementation, technical support, and maintenance of the City's information system. The role involves providing first-level technical support, resolving hardware, software, and basic network issues for users.
Government Administration
Responsibilities
Respond to and resolve helpdesk tickets via phone, email, or in-person communications
Diagnose and troubleshoot hardware, software, and basic network issues
Refers problems to the proper support vendor, coordinates testing with their technicians and follows up on problem resolution
Install, configure, and maintain computer systems, peripherals, and applications
Assist with user account management (Active Directory, email, etc.)
Document issues and resolutions in the ticketing system
Escalate complex problems to higher-level IT staff when necessary
Maintain inventory of IT equipment and software licenses
Ensure compliance with IT security policies and procedures
Attend meetings
Perform other duties as assigned
Qualification
Required
Minimum of high school diploma or equivalent is required
Must maintain current KS driver's license with a satisfactory driving record
Pass KCJIS background check with fingerprinting required
Knowledge of industry-accepted computer standards, procedures, and related equipment is required
Ability to communicate clearly and effectively, both orally and in writing is essential
Independent problem solving is involved in this position
Independent decision making is involved in this position
This employee makes decisions about prioritizing daily assignments, help desk priorities and performing daily duties in the most efficient manner
This employee is responsible for City equipment
Employee does have limited authority to purchase necessary supplies within established guidelines
Frequent contact with other City employees and vendors is expected
Occasional maximum lift of 40 lbs from floor to waist
Occasional maximum lift of 40 lbs from waist to overhead
Occasional maximum carry of 40 lbs, 20 feet
Occasional maximum horizontal push/pull of 15 lbs force
Occasional maximum grip force of 20 lbs
Occasional climb
Occasional forward reach
Occasional overhead reach
Occasional crouch/bend
Occasional crouch/kneel
Occasional neck flexion
Occasional neck extension
Continuous hand coordination
Frequent sit
Frequent stand
Frequent walk
Preferred
1 to 2 year(s) of related experience preferred
IT Certifications with Microsoft, Cyber Security and/or enterprise networking preferred
Company
City of Newton, KS
From police and fire protection to safe streets and beautiful parks, the City of Newton provides the services our residents expect and enjoy.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase