Priority · 4 days ago
Senior Director of Customer Success Ops & Analytics
Alpharetta, GA
Full-time
Onsite
Senior Level, Lead/Staff
$146K/yr - $150K/yr
10+ years expPriority Technology Holdings, Inc. is a leading financial technology company focused on delivering innovative financial solutions to businesses. The Senior Director of Customer Success Operations & Analytics will support the Head of Customer Success by providing performance analytics and operational insights to enhance customer retention and drive revenue growth.
Financial ServicesPaymentsProfessional Services
Hiring Manager
Chris Faulk
Responsibilities
Partner closely with the Head of Customer Success to support strategic planning, execution tracking, and performance reporting
Build and maintain Customer Success dashboards, KPIs, and scorecards across all CS functions
Perform analytics related to retention, churn drivers, onboarding performance, service demand, and customer lifetime value
Support pricing and profitability governance by preparing analysis, monitoring exceptions, and tracking margin impacts
Partner with Finance, Product, and Sales to optimize unit economics, margin performance, and service monetization
Design and lead customer success retention strategy grounded in lifecycle analytics and segmentation
Analyze customer acquisition cost and cost-to-serve trends; surface opportunities for efficiency improvements
Identify opportunities for automation, tooling improvements, and process redesign to improve efficiency and scalability
Lead cross-functional initiatives and strategic programs from concept through execution
Establish operating rhythms, and accountability frameworks across Customer Success
Qualification
Required
Bachelor's degree required; advanced degree or relevant certifications preferred
10 years of experience in Customer Success, Strategy, Finance, Payments/Fintech, or Consulting
Demonstrated expertise in performance analytics, pricing strategy, revenue management, and operating model optimization
Strong analytical background with experience in performance measurement, business insights, pricing, profitability, financial modeling and unit economics concepts
Ability to operate effectively in a fast-paced, cross-functional environment
Strong written and verbal communication skills with comfort presenting to senior leaders
Preferred
Experience with payments, fintech, or technology-enabled services
Proficiency with analytics and BI tools (Tableau, Power BI, Salesforce)
Experience supporting program management and operational initiatives
Benefits
Bonus programs
401(k) match
Employee Stock Purchase Program (ESPP)
HSA and FSA options
Financial wellness resources and employee discount programs
Medical, dental, and vision coverage
Mental health support for employees and dependents through Lyra Health
Family planning and women’s health benefits through Carrot
Gym membership reimbursement and virtual wellness programs (including yoga)
3 weeks PTO to start, with unlimited PTO after year one
Education expense reimbursement
Leadership development programs
Certified Payments Professional (CPP) certification support
Company
Priority
Priority is for leaders who want to challenge tradition and drive impact, no matter their title or industry.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Thomas Priore
Executive Chairman & Chief Executive Officer
Tim O'Leary
Chief Financial Officer
Recent News
2025-12-08
Company data provided by crunchbase