Senior Product Marketing Manager - Voice & Digital Engagement jobs in United States
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Five9 · 2 days ago

Senior Product Marketing Manager - Voice & Digital Engagement

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
date5+ years exp

Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. The Senior Product Marketing Manager will focus on voice and digital channel engagement, translating technical features into compelling customer benefits and crafting narratives that highlight product differentiation.

Call CenterCustomer ServiceEnterprise SoftwareSaaSSales
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Growth Opportunities

Responsibilities

Craft strategic messaging that differentiates us from competitors and targets contact center leaders, driving sales throughout the funnel for both prospects and customers
Define and manage go-to-market strategy for our products, including messaging, positioning, launch planning, use cases, customer stories, sales enablement, and customer adoption
Partner with customer-facing teams to create impactful narratives, content, collateral, and training to drive acquisition, conversion, and expansion, fueling growth at all stages
Conduct research to understand rivals' strengths, weaknesses, and opportunities
Develop sales and customer-facing content, including videos, webinars, and product assets that effectively convey core messages
Work collaboratively with the marketing teams to assist in developing a campaign, demand generation, website content, and other marketing activities
Collaborate with product management to understand our product vision and upcoming features, using your expertise on the market and customers to effectively communicate externally and shape our product's future
Represent Five9 at events, webinars, and other customer-facing activities

Qualification

Product marketingCCaaS expertiseGo-to-market strategyData analysisFast learnerCommunicationCross-functional collaborationDetail-oriented

Required

5+ years of Product marketing (or equivalent) experience; demonstrated success in marketing CX, CCaaS, or AI technology solutions
Bachelor's degree in Business or Marketing Management, MBA preferred
Strong communication skills, including excellent verbal, written, and presentation skills
Adept at working cross-functionally
Fast learner, detail-oriented, and must enjoy fast-paced work environments

Preferred

MBA preferred

Company

Five9

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Five9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions.
dateFounded in 2001
location
San Ramon, California, USA
people-size1001-5000 employees
web-link
http://www.five9.com

Funding

Current Stage
Public Company
Total Funding
$861.6M
Key Investors
Oaktree Specialty LendingSapphire VenturesAdams Street Partners
2024-02-28Post Ipo Debt· $747.5M
2014-04-04IPO
2014-03-10Debt Financing· $30M

Leadership Team

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Jonathan Rosenberg
CTO and Head of AI
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Roger Venning
Vice President, Engineering
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Recent News

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Five9 Expands Google Cloud Partnership
2026-01-16
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Stock Market Today: S&P 500, Dow Jones Futures Slip Ahead Of December CPI Print— JPMorgan, Alphabet, Five9 In Focus
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Five9 Rolls Out Enterprise AI Customer Experience Solution With Google Cloud
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Company data provided by crunchbase