Aptino, Inc. · 4 hours ago
Call Center Representative / CSR / Healthcare Support / IVR / Calling / Contact Center / Customer Support / Customer Service / Help Desk / Sales Support Center
Cary, NC
Contract
Onsite
New Grad, Entry LevelAptino, Inc. is seeking a Call Center Support / CSR to join their Pharmacy Operations team. The role involves handling inbound and outbound pharmacy calls, scheduling refill deliveries, and directing calls to appropriate personnel while providing high-level customer service to patients, clinicians, and clients.
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Responsibilities
Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information
Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner
Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction. Must be able to show empathy to patients
Run medical claims and update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral
Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request
Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate
Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient’s safety
Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)
Qualification
Required
Recent call center experience
Good attendance is very important
Ability to provide high level of customer service to patients, clinicians, and clients
Ability to show empathy to patients
Preferred
Pharmacy experience is a plus
Benefits
On site gym
Holidays off without pay
Company
Aptino, Inc.
Welcome to Aptino where we combine APTITUDE of talent, skills, and expertise with INNOVATION of continuous change and transformation to deliver the highest quality of total talent strategies and results.
Founded in 2018
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase