Walman · 4 days ago
Customer Service Specialist - REMOTE
United States
Full-time
Remote
Entry Level
1+ years expWalman is a leading provider of optical solutions, dedicated to enriching the lives of customers through better vision. The Customer Service Specialist role involves providing high-quality support and problem resolution in a team environment, acting as a liaison between logistics operations and the commercial organization.
Medical Device
Responsibilities
Act as a liaison between logistics operations and the commercial organization
Leverage SAP to monitor & manage service levels provided by the ASC to customers
Own the collection & resolution of customer claims from the commercial organization
Act as the first line of support for Customer Service Associates when issues/problems arise
Tracks and reports back to the business on customer services issues that arise on daily/weekly basis
Utilize reported KPI’s to suggest process improvements, and implement new procedures as necessary
Detect & proactively communicate to operations any issue preventing the smooth flow of customer orders while assigning the appropriate priority and sense of urgency
Delivers a best in class experience for both customers and the operations team
Escalate to your Supervisor any issue regarding critical customers that are not resolved within the timeframe required to meet customer expectations
Support timely routing of customer orders vs. SLA and/or the required delivery date
Qualification
Required
Bachelor's Degree or comparable; or equivalent experience
1-2 years of Customer Service experience
Strong working knowledge of SAP
Strong proficiency with MS Office; Outlook, Excel in particular
Experience in warehouse & transportation operations environment
Ability to influence; strong organizational & interpersonal skills
Strong blend of analytical, decision making, and creative problem solving skills
Strong communications, presentation, and project management skills
Collaborator – ability to work cross-functionally with internal and external partners to define and execute programs and build consensus for best results
Benefits
Health care
Retirement savings
Paid time off/vacation
Various employee discounts
Company
Walman
Walman is providing Independent Eyecare Practices with premium quality ophthalmic products.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-03-26Acquired
Leadership Team
Dustin LaValley
Chief Financial Officer
Julie Erickson
Human Resources Business Partner
Company data provided by crunchbase