Resurgent Capital Services · 2 days ago
Debt Settlement Liaison I
SC-Greenville
Full-time
Onsite
Entry Level
1+ years expResurgent Capital Services is an industry-leading financial services company committed to innovation and superior service. The Debt Settlement Liaison I serves as the primary point of contact for Debt Settlement Agencies and Credit Counseling Agencies, handling inquiries, negotiating settlement plans, and ensuring compliance with company standards.
Financial Services
Responsibilities
Respond promptly to DSA and CCA inquiries, including processing payments, handling drop notices, conducting negotiations, and addressing general account questions
Initiate inbound and outbound communications via email and phone to negotiate arrangements on unsettled inventory
Ensure daily work plans are completed efficiently, prioritizing tasks to meet established deadlines
Accurately document all account changes and interactions with DSA and CCAs to maintain data integrity
Maintain accuracy and integrity of account data through meticulous documentation of account changes and interactions
Monitor and maintain repayment plans to ensure compliance with agreed terms, reporting any issues to DSA or CCAs
Handle additional tasks such as daily reporting and special assignments as directed
Build and sustain professional relationships with DSA and CCAs by managing inventory distribution on daily, weekly, and monthly bases
Qualification
Required
Demonstrates outstanding communication and interpersonal skills to foster strong relationships
Adapts quickly to new information and uses logical reasoning to resolve complex issues
Effectively manages disputes and secures mutually beneficial resolutions
Maintains a high standard of accuracy in all aspects of account management and data handling
Prioritizes tasks efficiently to meet deadlines in a fast-paced environment
Advanced understanding of Excel, including data analysis, reporting, and bulk processing tools
Exhibits professionalism, reliability, and adherence to ethical guidelines
1-2 years of relevant experience, ideally in a call center, collections, or credit industry environment
High School Diploma or GED is required
Preferred
Four-year college degree is preferred
Familiarity with state, federal, and FDCPA compliance guidelines is highly desirable
Company
Resurgent Capital Services
Resurgent Capital Services is a financial services company that offers domestic and international consumer debt portfolio services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jon Mazzoli
Chief Development Officer
Recent News
2025-03-20
Company data provided by crunchbase