FanDuel · 1 day ago
VIP Account Manager, Midwest - Sportsbook
United States
Full-time
Remote
Entry, Mid Level
$79K/yr - $99K/yr
2+ years expFanDuel Group is looking to expand its VIP department for its online casino and sportsbook. The VIP Account Manager will manage a portfolio of high-net-worth customers, building strong relationships to enhance loyalty and provide an excellent customer experience.
Fantasy SportsGamingSports
Responsibilities
Manage a portfolio of High Value Players
Provide an enhanced proactive one stop service to encourage loyalty
Ensure that Compliance and Responsible Gaming ideals are at the heart of all we do
Collect and document customer profiles
Develop relationships and offer tailored rewards through regular correspondence
Meet pre-determined productivity, quality, and Service Level Agreement targets
Provide detailed reports on your Customer Portfolio, highlighting their satisfaction rates and product feedback
Monitor individual customer performance to ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements
Meet and host VIPs at Hospitality events
Deliver against company responsible gaming protocols
Opportunity to mentor and develop VIP Hosts within the team
Qualification
Required
Minimum 2 years of experience in high end customer service field preferred
Excellent verbal and written communication skills
Business to Customer Sales experience preferred
Knowledge of online gaming industry essential
Passionate about providing top level service
Confident and people focused personality
Excellent analytical skills and experience with Excel
Strives to meet targets and deadlines
Excellent organizational and planning skills
Willing and able to work non-traditional business hours
Travel for this role is expected around 25% of the time
Preferred
Minimum 2 years of experience in high end customer service field preferred
Business to Customer Sales experience preferred
Understanding of Marketing processes preferred
Benefits
Health plans to choose from (some as low as $0 per paycheck)
Programs for fertility and family planning
Mental health support
Fitness benefits
Generous paid time off (PTO & sick leave)
Annual bonus and long-term incentive opportunities (based on performance)
401k with up to a 5% match
Commuter benefits
Pet insurance
Medical, vision, and dental insurance
Life insurance
Disability insurance
A 401(k) matching program
Paid personal time off
14 paid company holidays
Paid sick time in accordance with all applicable state and federal laws
Company
FanDuel
FanDuel is a gaming company that offers sportsbook, daily fantasy sports, horse racing, and online casino games.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$416.2MKey Investors
Kohlberg Kravis RobertsShamrock Capital AdvisorsComcast Ventures
2020-12-03Acquired
2017-09-12Series E
2016-09-14Convertible Note· $55M
Leadership Team
Josh Ives
SVP Customer Experience Operations
Caralyn Cooley
Chief People Officer
Recent News
Sports Business Journal
2026-01-19
2026-01-13
2026-01-12
Company data provided by crunchbase