Cyber Technology Group · 1 day ago
Client Services Coordinator
Scottsdale, AZ
Full-time
Onsite
New Grad, Entry LevelCyber Technology Group is focused on delivering exceptional client experiences through their Client Services Department. The Client Services Coordinator ensures seamless coordination of service calls, technician schedules, and client communication while maintaining service efficiency and client satisfaction.
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Responsibilities
Serve as the primary point of contact for clients before, during, and after service calls
Provide timely updates to clients regarding scheduling, cost of service visit, technician arrival windows, and service status
Respond promptly to client inquiries via phone, email, text, and live chat
Manage client expectations with professionalism and transparency
Able to identify and present potential upsell opportunities
Resolve all service tickets to completion in a timely manner
Schedule and confirm service appointments, including return visits
Assign technicians based on skillset, location, and availability
Coordinate parts orders and ensure readiness before scheduled work
Adjust schedules in real time to address changes, emergencies, or client needs
Maintain accurate records of client communications, service requests, and work orders in the company CRM
Prepare and distribute Client Care Plans, warranty documentation, and follow-up materials
Track service completion and ensure all documentation is closed out promptly
Assist the Client Services Department Manager with department reporting, service metrics, and client account reviews
Contribute to team meetings, process improvements, and cross-department initiatives
Schedule and share resources with other departments within the business as needed
Meet or exceed departmental KPIs for response time, scheduling accuracy, and client satisfaction
Adhere to company service policies, quality standards, and safety guidelines
Protect client privacy and maintain confidentiality of company and customer data
Eligible for commission opportunities through the sale of service plans
Qualification
Required
High school diploma or equivalent combination of education and experience
Client-focused mindset with a commitment to service excellence
Organized and detail-oriented approach to workload management
Ability to work independently and collaboratively
Professional, courteous, and adaptable in all interactions
Learn technical aspects of the role and be able to complete basic troubleshooting with customers over the phone
Excellent interpersonal skills with the ability to empathize with customers
Benefits
Eligible for commission opportunities through the sale of service plans
Company
Cyber Technology Group
Cyber Technology Group is the leader in Arizona for infinite residential and commercial technology solutions throughout Scottsdale, Sedona, Paradise Valley, Flagstaff and beyond.
Founded in 2015
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
PJ Maddux
CFO
Recent News
2024-10-21
2024-06-03
Company data provided by crunchbase