Presidio · 13 hours ago
Engineer, MACD (Remote/Third Shift)
United States
Full-time
Remote
Senior Level
5+ years expPresidio is a leader in technology innovation, focusing on digital solutions and AI. The Engineer role involves executing Moves, Adds, Changes, and Deletions (MACD) within client networks, providing hands-on support, and ensuring timely resolution of requests while maintaining customer communication.
Cloud InfrastructureInformation ServicesInformation Technology
Responsibilities
Perform critical vulnerability patching on the below devices:
Cisco Switches
Cisco Wireless LAN Controllers
Meraki Access Points
Meraki Switches
Meraki Firewalls
Cisco ASAs
Palo Alto Firewalls
Implement optional patches do resolve any bugs or software impacting events
Perform multiple Move/Add/Change/Deletes for the above referenced products. This can include the following:
ACL Modifications
VLAN Configuration Changes
Routing Changes
Interface Configuration Modifications
High-Availability Configuration
Attend daily meetings with clients when necessary to review high priority issues and provide/accept guidance on issues affecting their internal infrastructure. This would include being familiar with the client’s environment and having extensive knowledge of the infrastructure
Provide feedback to management on process improvements and areas of concern
Provides emergency on-call support on a rotating schedule
Be available while on-shift through several different venues – Instant Messaging, phone, emails and any new and acceptable methods of communication as deemed appropriate
Carry out testing of new features, and functionality as required and to help develop plans to implement and verify that they are operating correctly in the live network
Troubleshoot and resolve equipment, configuration and affected problems and to track vendor support cases through to problem resolution on production issues
Develop additional skills in other products as business needs dictate
Communicate effectively amongst the onsite team and across Service Delivery Management and direct Management
Respond to customer service calls and emails in agreed upon timeframe
Manage service tickets that are assigned to your personal and team queue
Other duties as assigned
Qualification
Required
Bachelor's degree or the equivalent work experience and/or military experience
5-8 years' experience in a similar role with prior experience performing multiple Move/Add/Change/Delete functions within a single client environment across multiple verticals
Deep knowledge of routing, switching and network security concepts and technologies
Network Engineers will have or work towards industry standard certifications, including: CCNP, PCNSE, CMNA
Strong interpersonal skills and expert level relationship management abilities – showcasing the ability to work well with many levels of client engineering and management
Ability to multi-task and maintain complex operational processes
Handle and escalate highly impacting operational issues to upper Management and/or 3rd party vendor escalation
Company
Presidio
Presidio provides managed services and network solutions technologies.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-04-02Acquired
2017-03-09IPO
2011-04-04Private Equity
Leadership Team
Manny Korakis
Chief Financial Officer
Punish Malhotra
Senior Vice President, P&L MS
Recent News
GlobeNewswire
2026-01-22
Company data provided by crunchbase