Oracle · 2 days ago
Technical Director - Application Architect
United States
Full-time
Remote
Director/Executive
$97K/yr - $252K/yr
15+ years expOracle is a world leader in cloud solutions, seeking an experienced Technical Director - Application Architect to join their elite team. The role involves leading the resolution of critical customer issues, mentoring a team of experts, and applying functional expertise in Oracle Fusion SaaS products to improve customer satisfaction.
Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware
Responsibilities
Customer Escalation Management: Lead the resolution of critical customer issues by collaborating with cross-functional teams, ensuring timely and effective solutions
Team Leadership: Guide and mentor a team of Oracle Fusion experts, fostering a collaborative and high-performance environment
Functional Expertise: Apply in-depth knowledge in at least one Oracle Fusion SaaS product area (e.g., Financials, HCM, SCM, CX) to address and resolve customer problems
Process Improvement: Identify and implement process improvements to enhance customer support and satisfaction
Stakeholder Communication: Serve as a primary point of contact for escalated issues, providing regular updates to customers and internal stakeholders
Root Cause Analysis: Conduct thorough investigations to determine the root cause of issues and implement corrective actions to prevent recurrence
Training and Development: Develop training materials and conduct training sessions for team members and customers to improve product understanding and issue resolution capabilities
Documentation: Maintain detailed records of customer interactions, issue resolutions, and process improvements
Performance Metrics: Monitor and report on key performance indicators (KPIs) related to customer support and satisfaction, driving continuous improvement
Crisis Management: Lead crisis management efforts during major incidents, ensuring rapid and effective resolution while minimizing impact on customers
Qualification
Required
10+ years of industry experience
Strong background in implementing, supporting, and managing customer escalations within Oracle Fusion SaaS products
Functional expertise in at least one area of Oracle Fusion SaaS (e.g., Financials, HCM, SCM, CX)
Ability to lead a team of experts dedicated to resolving complex customer issues
Excellent verbal and written communication skills
Strong analytical and problem-solving skills
Experience in managing projects and initiatives aimed at improving customer support and satisfaction
Solid understanding of Oracle Fusion architecture, integration, and best practices
Ability to thrive in a fast-paced, dynamic environment, and manage multiple priorities effectively
Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field
Preferred
15+ years of industry experience
Master's degree or relevant certifications (e.g., PMP, ITIL)
Benefits
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Company
Oracle
Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.
10001+ employees
H1B Sponsorship
Oracle has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1271)
2024 (846)
2023 (995)
2022 (1192)
2021 (985)
2020 (755)
Funding
Current Stage
Public CompanyTotal Funding
$25.75BKey Investors
Sequoia Capital
2025-09-24Post Ipo Debt· $18B
2025-02-03Post Ipo Debt· $7.75B
1986-03-12IPO
Leadership Team
Esteban Rubens
Healthcare Field CTO
G
Gerard Warrens
Field CTO, Business Strategy and Transformative Technologies
Recent News
Small Business Trends
2026-01-22
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