Affirmative Technologies · 1 day ago
Technical Support Analyst
Clearwater, FL
Full-time
Onsite
Mid Level
$65K/yr - $75K/yrAffirmative Technologies is seeking a Technical Support Analyst to provide advanced technical support for external clients, ensuring a seamless customer experience. The role involves troubleshooting complex technical problems, collaborating with various teams, and enhancing overall customer satisfaction.
Software
Responsibilities
Advanced Troubleshooting: Investigate, diagnose, and resolve escalated software issues reported by external clients
Collaboration: Work with Client Management team to provide guidance and escalate unresolved issues to development teams
Customer Communication: Provide timely updates and resolutions to external clients, ensuring high levels of customer satisfaction
Documentation: Maintain detailed records of issues, solutions, and troubleshooting steps in the support ticketing system
Root Cause Analysis: Identify recurring issues and recommend long-term fixes to prevent future occurrences
Testing & Validation: Reproduce reported bugs, test solutions, and validate fixes before deployment
Training & Mentorship: Assist in training external customers on software functionality and troubleshooting techniques
Process Improvement: Provide feedback on support processes and contribute to documentation to enhance efficiency
Qualification
Required
Experience with troubleshooting desktop software applications, databases, APIs, or cloud-based solutions
Extensive knowledge of SQL and database technologies
Familiarity with scripting (Python, Bash, PowerShell) or debugging tools is a plus
Prior experience in a technical support role
Strong problem-solving skills and the ability to explain technical issues to non-technical users
Excellent communication and interpersonal skills
Ability to work independently and manage multiple priorities
Strong analytical thinking and attention to detail
Preferred
Experience working with ticketing systems like Zendesk, ServiceNow, or Jira
Experience supporting external software users
Ability to read and interpret application logs or system error reports
Company
Affirmative Technologies
Affirmative Technologies is a Software company
Founded in 1997
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase